Knowlarity Cloud Contact Center
Call center infrastructure (CCI) software
Contact center software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Rs 1,999 per month
Free Trial
Free version unavailable
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What is Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a cloud-based contact center platform that provides voice calling, IVR, call routing, and agent tools for handling inbound and outbound customer interactions. It is typically used by sales and support teams that need a hosted telephony layer with reporting and call recording. The product is positioned for organizations that want to deploy contact center capabilities without on-premises PBX infrastructure, with an emphasis on regional telephony coverage and local compliance needs in its core markets.
Cloud telephony and IVR core
The platform includes core contact center capabilities such as IVR, call routing/queuing, call recording, and agent handling features. These functions support common inbound support and outbound sales workflows without requiring on-premises hardware. For teams standardizing on hosted calling, it provides a consolidated system for numbers, flows, and call handling.
Regional number availability focus
Knowlarity is commonly selected where local DID/virtual number availability and in-country calling features are important. This can reduce the operational effort of sourcing numbers and configuring carrier relationships compared with building a telephony stack independently. It is particularly relevant for businesses operating across multiple regions that need consistent call handling with local presence.
Operational reporting for supervisors
The product provides call logs and performance reporting that help supervisors monitor volumes, answer rates, and agent activity. Call recordings and interaction histories support quality review and coaching. These capabilities cover baseline contact center oversight needs for small to mid-sized deployments.
Depth varies by channel
The product is primarily oriented around voice, and organizations that require mature omnichannel (digital messaging, social, and advanced email case management) may need additional tools. Some competing platforms in this space provide deeper native digital-channel routing and unified agent workspaces. Buyers should validate channel coverage and how interactions are unified across channels.
Advanced WFM/QM may be limited
For larger contact centers, requirements such as workforce management, advanced quality management, and sophisticated analytics may exceed what is available natively. Organizations may need integrations or separate systems for forecasting, scheduling, and detailed QA workflows. This can increase total cost and implementation complexity for enterprise-scale operations.
Integration ecosystem may require validation
While integrations are typically available for common CRMs and business systems, the breadth and maturity of the integration marketplace can vary by region and edition. Teams with complex workflows should confirm API capabilities, webhooks, and supported connectors before committing. Custom integration work may be required for specialized systems or data models.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Unlimited Contact Center Plan | Rs 1,999 per month | Listed on Knowlarity pricing page under "Cloud Contact Center". Vendor page does not explicitly state whether this price is per-agent or per-account. |
| Inbound & Contact Center | Rs 2,999 per month | Labeled on vendor pricing page as an Inbound & Contact Center plan. |
| Inbound & Outbound Contact Center | Rs 3,499 per month | Labeled on vendor pricing page as an Inbound & Outbound Contact Center plan. |
| Inbound & Outbound Contact Center with lead management (Tentacle) | Custom pricing | Plan listed on vendor site without a public price; vendor prompts to contact sales for customized plans. |
Seller details
Knowlarity Communications Pvt. Ltd.
Gurugram, Haryana, India
2009
Private
https://www.knowlarity.com/
https://x.com/knowlarity
https://www.linkedin.com/company/knowlarity/
