Service Autopilot
Field service management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$49 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Real estate and property management
- Agriculture, fishing, and forestry
- Construction
What is Service Autopilot
Service Autopilot is a field service management platform designed for recurring and route-based service businesses such as lawn care, landscaping, cleaning, and snow removal. It supports job scheduling and dispatch, customer management, estimating and invoicing, and operational reporting to help coordinate office and field work. The product emphasizes workflow automation for repeat services and integrates with common accounting and payment tools. It is typically used by small to mid-sized service contractors that need centralized scheduling, billing, and customer communications.
Strong scheduling for recurring work
Service Autopilot is built around recurring service schedules and route planning, which fits industries that revisit the same customers on a cadence. It supports job calendars, dispatching, and route-oriented organization to reduce manual coordination. This focus can be more practical for repeat-service contractors than general-purpose CRM or ERP tools. It also helps standardize how recurring visits are created and tracked.
Operations plus billing workflow
The platform combines customer records, estimates, work orders, and invoicing in one system, reducing handoffs between separate tools. Users can move from quote to scheduled work to invoice with linked records, which supports auditability and fewer duplicate entries. For service businesses that bill frequently, this end-to-end workflow can shorten the time between job completion and invoicing. It also supports common payment/accounting integrations used by small businesses.
Automation and templated processes
Service Autopilot includes automation features (for example, rule-based actions and templated job setups) that help enforce consistent processes. This is useful for teams that need repeatable steps for similar services across many customers. Automations can reduce reliance on individual staff knowledge and improve consistency in scheduling and follow-up. It can also help scale administrative work without adding proportional office headcount.
Less suited to complex enterprises
Service Autopilot is oriented toward small and mid-sized contractors rather than large enterprises with multi-entity financials, complex asset hierarchies, or highly customized service operations. Organizations needing deep ERP capabilities, advanced field service optimization, or extensive governance controls may find gaps. Complex integrations and bespoke workflows may require additional tools or services. This can increase total cost and implementation effort for larger deployments.
Industry focus may limit fit
The product’s strengths align most closely with recurring, route-based services (for example, lawn care and cleaning). Businesses centered on break/fix repairs, regulated service documentation, or equipment-centric maintenance may need capabilities that are not as central to the platform. Teams with heavy requirements for parts management, warranties, or asset service history should validate coverage. Fit can vary significantly by service model.
Customization and reporting constraints
While the system provides operational reporting, organizations with advanced analytics requirements may need external BI tooling or exports. Highly tailored data models, custom objects, or complex approval workflows can be harder to implement than in broader low-code platforms. As processes evolve, maintaining workarounds can add administrative overhead. Prospective buyers should confirm configurability for their specific dispatch, billing, and communication rules.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Startup | $49 per month (annual) | Schedule & dispatch jobs; Invoicing & integrated payments; Expense tracking; Customer & lead management; + sign-up fee. |
| Pro | $199 per month (annual) | All Startup features plus multi-day job management; Route optimization; Dispatch calendar; Job costing & analysis; Asset, expense & employee tracking; Customized reporting; + sign-up fee. |
| Pro Plus | $499 per month (annual) | All Pro features plus Automations; Marketplace access; Automations workflows; Exclusive software trainings; Interactive learning content; 5 mobile user licenses; 1 business user license; + sign-up fee. |
| Elite | Contact for pricing | All Pro Plus features plus two-way texting; Accelerate; Email integration; Smart Maps; Client Portal; QuickBooks integration; Field Services Academy membership; Onboarding & training specialists; Multi-location management; 8 mobile user licenses; 2 business user licenses. |
Note: Service Autopilot states "All pricing is based on annual subscription rates." Pricing page also notes a sign-up fee for paid plans.
Seller details
Service Autopilot, LLC
Private
https://www.serviceautopilot.com/
https://www.linkedin.com/company/service-autopilot/
