SurveySensum
Survey software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$97 one-time
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What is SurveySensum
SurveySensum is survey software focused on collecting and analyzing customer feedback, including NPS, CSAT, and CES programs. It supports teams that run transactional and relationship surveys across channels such as email, web links, and in-product or website intercepts. The platform combines survey creation with reporting dashboards and text analytics to help teams identify drivers of customer experience outcomes. It is commonly used by customer experience, product, and support leaders to operationalize feedback loops.
CX program templates and metrics
SurveySensum includes purpose-built workflows for common customer experience programs such as NPS, CSAT, and CES. This reduces setup time compared with general-purpose form builders that require more manual configuration. It also supports standard CX reporting constructs (e.g., score trends and driver analysis) that align with how CX teams typically operate. These capabilities fit organizations that want a structured approach to ongoing feedback measurement.
Text analytics for verbatims
The product provides tools to analyze open-ended responses, helping teams categorize and summarize qualitative feedback at scale. This is useful when surveys generate large volumes of comments that are difficult to review manually. The analysis features support identifying recurring themes and linking them to score movement. This can improve the speed of turning feedback into action compared with basic survey tools that only export raw text.
Operational reporting and dashboards
SurveySensum offers dashboards and reporting designed for continuous monitoring rather than one-off research studies. Teams can track performance over time, segment results, and share views with stakeholders. This supports operational use cases such as support and success performance reviews. It can reduce reliance on external BI tools for day-to-day CX reporting.
Less suited for advanced research
For complex market research designs (e.g., sophisticated sampling, conjoint, or advanced experimental methods), the platform may not match the depth of specialized research suites. Organizations running large-scale research operations may need additional tooling for methodology and panel management. This can create a split stack between CX tracking and research studies. Buyers should validate research-specific requirements during evaluation.
Integration depth varies by stack
While survey platforms commonly integrate with CRMs, helpdesks, and data tools, the practical depth can vary by system and use case. Some organizations may require custom work to align survey triggers, identity resolution, and closed-loop workflows with internal processes. This is particularly relevant for multi-brand or multi-region deployments. Prospective customers should confirm available connectors and API coverage for their environment.
Governance and scale considerations
Enterprises often require granular governance such as role-based access controls, audit trails, and strict data residency options. Depending on plan and deployment model, these capabilities may be more limited than in enterprise-first platforms. Large organizations may also need more advanced multi-team administration and standardized survey governance. Buyers should assess administrative controls and compliance features against internal policies.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free (Free version) | $0 (free tier) | Vendor indicates a free version exists (limited responses per month — ~250/month in the vendor LTD comparison), basic NPS/CES/CSAT, limited email sends; unlimited surveys and users are referenced on vendor pages. (source: surveysensum.com/ltd and site blog). |
| Starter CX | $3,600 per year | Up to 6,000 responses/year; unlimited users; unlimited survey projects; email/WhatsApp/In‑App/SMS distribution; integrations (HubSpot, Slack, Freshdesk, Open APIs); white-labeled surveys; compliance (HIPAA, GDPR, SOC 2, ISO 27001). (source: surveysensum.com/pricing). |
| Self-Driven CX | $6,000 per year | Up to 12,000 responses/year; closed-loop feedback; SensAI Text & Sentiment Analysis (Basic); 24/7 live chat support; Salesforce & SFTP integrations; full implementation support till go-live. One-month free trial available (25 free responses). (source: surveysensum.com/pricing). |
| Managed CX | Custom / Contact sales | Enterprise-grade: unlimited responses; SensAI features (unlimited queries); dedicated CX consultant; custom dashboards; data migration; cloud hosting in selected country; Enterprise SSO and advanced security/compliance. (source: surveysensum.com/pricing). |
| Lifetime Starter (limited-time offer) | $97 one-time | Lifetime Starter LTD: 2 NPS/CES/CSAT projects; 5 custom surveys; 2,000 responses/month; 3 team members; workflows, filters. (source: surveysensum.com/ltd). |
| Lifetime Professional (limited-time offer) | $197 one-time | Lifetime Professional LTD: 10 NPS/CES/CSAT projects; unlimited custom surveys; 10,000 responses/month; 10 team members; Open API; integrations (Slack/Intercom/HubSpot). (source: surveysensum.com/ltd). |
