Zoho Assist
Screen sharing software
Co-browsing software
Remote desktop software
Remote support software
Team collaboration software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$12 per technician per month
Free TrialFree version
Small
Medium
Large
- Retail and wholesale
- Arts, entertainment, and recreation
- Information technology and software
What is Zoho Assist
Zoho Assist is a cloud-based remote support and remote access tool used to troubleshoot devices, provide customer support, and manage unattended computers. It supports on-demand sessions for help desk workflows and persistent access for IT administration across Windows, macOS, and Linux, with mobile device support options. The product emphasizes browser-based session initiation, technician collaboration features, and integrations with other business systems in the same vendor ecosystem.
On-demand and unattended access
Zoho Assist supports both attended remote support sessions and unattended remote access for ongoing administration. This fits common IT help desk and MSP-style workflows where technicians need to connect without end-user presence. It also provides session scheduling and access management features that align with operational support use cases.
Browser-based session workflow
The product allows technicians to start or join sessions from a web console, reducing dependency on a full desktop client for basic operations. End users can typically join sessions via a lightweight download or link-based flow, which can simplify support interactions. This approach can be useful in environments where software installation is restricted or tightly controlled.
Admin controls and auditing
Zoho Assist includes role-based access controls and session logging to support internal governance. It provides features such as technician management and session history that help with accountability and review. These controls are relevant for organizations that need traceability for remote support activity.
Limited meeting-centric collaboration
Zoho Assist is designed primarily for remote support and remote access rather than full-featured team meetings. Organizations that need advanced meeting capabilities (for example, large-scale conferencing features, extensive webinar tooling, or deep meeting-room hardware integrations) may require additional software. As a result, it may not replace broader collaboration suites in all scenarios.
Co-browsing scope depends on use case
While Zoho Assist can support web-based assistance workflows, dedicated co-browsing platforms often focus more narrowly on embedded website co-navigation and customer journey context. If a company needs deep integration into a public website or contact-center workflow (such as tightly embedded co-browse with CRM/telephony context), additional implementation or different tooling may be needed. Fit can vary based on how the organization defines “co-browsing” versus full remote control.
Ecosystem and integration tradeoffs
Zoho Assist integrates well within the vendor’s broader application ecosystem, but organizations standardized on other ITSM, identity, or endpoint management stacks may need to validate integration depth. Some integrations may require higher-tier plans or additional configuration. Buyers should confirm API coverage, SSO options, and connector availability for their specific environment.
Plan & Pricing
Remote Support (per technician)
| Plan | Price | Key features & notes |
|---|---|---|
| Free | Free | "We also offer a FREE PLAN to meet your basic support requirements." (Zoho pricing page). Basic support features only; see vendor for limitations. |
| Standard | $12 per technician/month (monthly billing; volume discounts apply) | 2 concurrent sessions per technician; includes file transfer, multi-monitor navigation, reboot & reconnect, session transfer, custom reports, Zendesk integration, voice chat, remote audio. Volume-discount tiers shown on Zoho volume-discounts page. |
| Professional | $18 per technician/month (monthly billing; volume discounts apply) | 4 concurrent sessions per technician; adds mobile device support, session scheduling, screen sharing, session notes, custom email templates, rebranding, advanced reports. |
| Enterprise | $28 per technician/month (monthly billing; volume discounts apply) | 6 concurrent sessions per technician; adds departments, session recording, service queue, session audit, remote printing, remote script execution, video chat, contact management, annotation, customer widget, custom domain mapping, diagnostic tools, scheduled reports, webhooks, billing. |
Unattended Access (add-on; priced by device blocks)
| Plan | Price | Key features & notes |
|---|---|---|
| Standard (Unattended Access) | $12 per month for 25 computers (prices scale by block; see volume discounts) | Unlimited concurrent sessions; includes computer grouping, group permissions, bulk deployment, Wake-on-LAN, file transfer, remote power options, session confirmation, multi-monitor navigation, custom reports, voice chat. Minimum 25 computers. |
| Professional (Unattended Access) | $18 per month for 25 computers (prices scale by block; see volume discounts) | All Standard unattended features plus session recording, remote print, remote script execution, annotation, diagnostic tools, video chat, departments, rebranding, bulk deployment via distributor, custom domain mapping, mobile/IoT support, advanced reports, webhooks. |
Notes & add-ons (official Zoho pages):
- 15-day free trial available (no credit card required). (Zoho pricing page)
- Volume discounts available for both monthly and yearly billing; Zoho provides pricing table for ranges (1–5, 6–10, 11–15, etc.) on their Volume Discounts page.
- Additional Storage add-on: $4 per month for every additional 5 GB. (Zoho Add-ons page)
- VoIP call credits: pricing example shows $1 per call credit (Zoho Add-ons page).
- Zoho also lists enterprise support and custom/pricing options (contact sales) on the official pricing page.
Seller details
Zoho Corporation
Chennai, Tamil Nadu, India
1996
Private
https://www.zoho.com/
https://x.com/zoho
https://www.linkedin.com/company/zoho/
