Zoom Workplace
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- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$159.90 per user per year
Free TrialFree version
Small
Medium
Large
- Professional services (engineering, legal, consulting, etc.)
- Education and training
- Information technology and software
What is Zoom Workplace
Zoom Workplace is a unified communications and collaboration suite that combines video meetings, team chat, VoIP phone, webinars, and related productivity features in one platform. It is used by businesses and education organizations for internal communications, remote/hybrid meetings, and scheduled collaboration. The suite also includes AI-assisted meeting features (where available), screen sharing, recording, and integrations with common calendar and productivity tools. Zoom Workplace extends into workplace management capabilities such as room scheduling and desk booking for organizations using Zoom’s workplace services.
Mature video meeting experience
Zoom Workplace provides reliable video conferencing with screen sharing, breakout rooms, webinar capabilities, and meeting recording. It supports a wide range of endpoints (desktop, mobile, browser) and common meeting-room hardware configurations. These capabilities make it suitable for both internal meetings and external sessions such as training or customer calls.
Broad UC suite coverage
The product consolidates meetings, chat, and voice calling into a single UCaaS offering, reducing the need to stitch together separate tools. It supports calendaring workflows through integrations and scheduling features, and it can extend into room/desk management for hybrid workplaces. This breadth is useful for organizations standardizing on one communications platform.
AI meeting assistance options
Zoom Workplace includes AI-supported features such as meeting summaries, highlights, and action items in supported plans and regions. These features can reduce manual note-taking and improve follow-up consistency after meetings. Admin controls and policy settings help organizations manage how AI features are enabled and used.
Not a signage-first platform
While Zoom can be used in kiosk- or display-style scenarios via dedicated devices and room displays, digital signage is not the core focus of Zoom Workplace. Organizations needing advanced signage functions (content scheduling, templates, proof-of-play, multi-location media governance) often require a dedicated signage product. This can increase overall solution complexity for signage-heavy deployments.
Feature availability varies by plan
Capabilities such as advanced AI features, phone functionality, and certain admin/security controls depend on licensing tier and add-ons. This can make total cost and entitlement mapping harder to predict across departments. Organizations may need careful license governance to avoid uneven user experiences.
Administration can be complex at scale
Large deployments may require significant configuration across identity, security, retention, recording policies, and device management. Managing meetings, chat, phone, and workplace features together can increase administrative overhead compared with single-purpose tools. Some organizations also need additional third-party tooling for compliance, archiving, or advanced analytics depending on requirements.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | Free | Meetings: 40-minute limit, up to 100 participants; Team Chat; Mail & Calendar (client); Docs Basic (share up to 10 docs); Whiteboard Basic (3 editable boards); Clips Basic (5 two-minute videos); Tasks (manual entry); Notes. (Zoom Workplace Basic). |
| Pro (Workplace Pro) | $159.90 per user/year (annual list price) — (promotion may reduce first-year price) | 1–9 users. Meetings up to 30 hours; 100 participants per meeting; Zoom AI Companion included; Cloud storage: 10 GB; Docs: Unlimited; Clips Plus: Unlimited videos; Mail & Calendar: client & service; Essential Apps: free premium apps for 1 year (terms apply). Tech-week promotion showed first-year discounted pricing to $127.92/year/user. |
| Pro Plus | $219.90 per user/year (annual list price) — (promotion may reduce first-year price) | 1–99 users. Same core Workplace features as Pro plus Zoom Phone US & Canada unlimited (BYOC/3rd-party PBX/VDI excluded). Tech-week promotion showed first-year discounted pricing to $175.92/year/user. |
| Business (Workplace Business) | $219.90 per user/year (annual list price) — (promotion may reduce first-year price) | 10–250 users. Includes everything in Pro plus: up to 300 participants per meeting; Whiteboard: unlimited boards; Scheduler; Extras such as SSO and managed domains. Tech-week promotion showed first-year discounted pricing to $175.92/year/user. |
| Business Plus / Enterprise / Enterprise Plus | Contact sales / Custom pricing | Zoom’s site lists higher-tier bundles (Business Plus, Enterprise, Enterprise Plus) and some bundled offers (e.g., Phone + Workplace bundles). Enterprise-class plans are shown as contact-sales / custom pricing on Zoom’s official pages; capacity and storage vary by tier. |
Notes: Prices above are taken from Zoom’s official site (Zoom Workplace marketing/pricing pages). Where Zoom displayed a promotional/discounted first-year rate, the product page shows both the struck-through list price and the discounted first-year price — I recorded the list (regular) annual prices and noted the promotional first-year reductions where shown.
Seller details
Zoom Video Communications, Inc.
San Jose, CA, USA
2011
Public
https://www.zoom.com/
https://x.com/Zoom
https://www.linkedin.com/company/zoom-video-communications/
