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Smartsheet

Features
Ease of use
Ease of management
Quality of support
Affordability
Market presence
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Pricing from
$9 per Member per month
Free Trial
Free version unavailable
User corporate size
Small
Medium
Large
User industry
  1. Agriculture, fishing, and forestry
  2. Transportation and logistics
  3. Real estate and property management

What is Smartsheet

Smartsheet is a cloud-based work management platform that helps teams plan, track, and automate work using spreadsheet-like grids, forms, dashboards, and reports. It is used by project teams and business functions to manage projects, portfolios, requests, and operational workflows with shared collaboration and visibility. The product combines configurable templates and workflow automation with role-based sharing and integrations to common business tools. It also offers enterprise governance features such as user administration, audit capabilities, and data controls depending on plan.

pros

Flexible sheet-based modeling

Smartsheet supports multiple views (grid, Gantt, card, calendar) that let teams model work in a familiar spreadsheet-like structure. Users can adapt sheets for different use cases such as project plans, intake forms, and cross-team trackers without building custom software. This flexibility helps organizations standardize lightweight processes across departments while keeping a consistent interface.

Dashboards and portfolio reporting

The platform provides dashboards, reports, and rollups that consolidate status across multiple sheets and projects. This supports portfolio-level visibility for leaders who need progress, risks, and workload indicators without opening each project plan. Compared with tools focused mainly on marketing calendars or social publishing, Smartsheet places more emphasis on cross-project reporting and operational metrics.

Workflow automation and integrations

Smartsheet includes rule-based automation for alerts, approvals, updates, and routing, reducing manual follow-ups. It integrates with common productivity and collaboration ecosystems (for example, Microsoft 365 and Google Workspace) and supports connectors and APIs for broader system integration. These capabilities make it suitable for repeatable business workflows beyond basic task lists.

cons

Complexity at enterprise scale

As organizations add many sheets, reports, and automations, governance and information architecture become harder to manage. Users can experience inconsistency when different teams build similar processes in different ways. Larger deployments often require dedicated administrators and standards to avoid sprawl and duplicated work.

Not a full PIA solution

While Smartsheet can be configured to collect privacy-related questionnaires and route approvals, it is not purpose-built for end-to-end privacy impact assessments. Capabilities such as regulatory content libraries, structured risk scoring methodologies, and privacy program evidence management typically require additional tooling or custom design. Organizations with formal PIA/ DPIA requirements may need specialized workflows and controls beyond standard templates.

Advanced features tied to tiers

Capabilities such as higher-end governance, advanced automation, and enterprise administration are commonly associated with higher subscription tiers and add-ons. This can make total cost and feature availability less predictable during expansion from team use to enterprise rollout. Some teams may need to adjust processes to fit plan limits or purchase additional modules.

Plan & Pricing

Plan Price Key features & notes
Pro $12 per Member/month (monthly) or $9 per Member/month (annual) — Billed monthly or billed yearly. 1–10 Members. Gantt, table, board, and calendar views; Rich formulas; Unlimited sheets, forms, and reports; 250 automations per month; Unlimited free Viewers.
Business $24 per Member/month (monthly) or $19 per Member/month (annual) — Billed monthly or billed yearly. Minimum 3 Members. Includes Pro features plus: Unlimited free Guests; Timeline view; Team workload tracking; Admin capabilities; Unlimited automations; 1 TB attachment storage.
Enterprise Custom pricing — Contact sales. Minimum 10+ Members. Includes Business features plus: AI formulas, texts, and charts; SAML-based SSO; Collections; Work Insights; Enterprise Plan Manager; Unlimited attachment storage; Directory integrations.
Advanced Work Management Custom pricing — Contact sales (solutions for your needs). Includes Enterprise features plus: Control Center; Dynamic View; Data Shuttle; Salesforce and Jira connectors; DataMesh; Calendar App; Pivot App; Premium Support.

Seller details

Smartsheet Inc.
Bellevue, Washington, US
2005
Public
https://www.smartsheet.com/
https://x.com/smartsheet
https://www.linkedin.com/company/smartsheet-com/

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