iPlum
Outbound call tracking software
Sales acceleration software
VoIP providers
HIPAA compliant messaging software
Telemedicine software
Health care software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$8.99 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Healthcare and life sciences
- Real estate and property management
- Banking and insurance
What is iPlum
iPlum is a cloud-based business phone service that provides a separate mobile number with calling, SMS/MMS, and voicemail features through iOS/Android apps and web tools. It is used by small businesses and professionals that need business calling and texting, including regulated workflows that require HIPAA-oriented options. The product includes capabilities such as call routing/auto-attendant, call recording, and number porting, with optional secure texting and administrative controls for teams.
Business number on mobile
iPlum provides a dedicated business number that runs on smartphones without requiring a separate device. It supports common business telephony functions such as voicemail, call forwarding, auto-attendant, and extensions. This fits teams that want a lightweight phone system without deploying a full contact-center or CRM suite.
HIPAA-oriented messaging option
iPlum offers a HIPAA-focused plan that includes features positioned for compliant use, such as secure texting and administrative controls. This can be useful for clinics and independent providers that need business texting alongside calling. It addresses a requirement that many general-purpose sales and calling tools do not prioritize.
Call management and tracking
The service includes call logs, call recording (where enabled), and routing features that support basic outbound and inbound call tracking. Teams can use these functions to monitor activity and manage customer communications without adopting a full revenue-operations platform. Number porting and multiple line management support migration from existing carriers.
Not a full sales suite
iPlum focuses on telephony and messaging rather than end-to-end sales acceleration workflows. It does not replace CRM functions such as pipeline management, forecasting, and advanced sales analytics found in dedicated sales platforms. Organizations often need integrations or separate systems for lead management and reporting.
Limited telemedicine workflow depth
While it can support patient communications, iPlum is not a complete telemedicine platform with scheduling, clinical documentation, e-prescribing, or integrated video visit workflows as core modules. Healthcare organizations may need additional systems to cover clinical and operational requirements. Fit is strongest for communication enablement rather than full care delivery software.
Compliance depends on configuration
HIPAA suitability typically depends on plan selection, contractual terms (such as a BAA), and correct administrative configuration. Features like call recording and message retention can introduce policy and consent requirements that vary by jurisdiction and organization. Buyers usually need to validate controls, audit needs, and data handling against internal compliance standards.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | $8.99 per user/month (billed annually) or $13.99 per user/month (billed monthly) | Mobile app calling & texting (US & Canada), voicemail, phone tree/IVR, business hours, auto-text reply, spam blocking, iOS/Android app. Toll-free number available instead of local for +$5/month. TCR texting registration (US) $20 one-time. cite |
| Professional | $14.99 per user/month (billed annually) or $20.99 per user/month (billed monthly) | All Standard features + web calling & texting, secure encrypted texting, voicemail transcription, group/broadcast texting, text archiving (1 year), HIPAA compliance and BAA, free iPlum account for clients, email/Zoom support. cite |
| Enterprise | $25.99 per user/month (billed annually) or $30.99 per user/month (billed monthly) | All Professional features + call recording & recording-consent announcement, 10 years recording & texting archiving, email/Zoom support. cite |
Additional official pricing details / other plan types (from the vendor site):
- Measured vs Unlimited number plans (per-number pricing): United States unlimited: $8.99 (annual view) / appears as $11.99 (monthly); measured (200 credits) example shows $5.99 for United States (200 credits). Canada and Toll-Free variants are listed similarly on the pricing page. These are presented on the same official pricing page and reflect the vendor's measured (credit) and unlimited number options. cite
- Fax plans (separate consolidated fax pricing on site): Fax Standard: $8.99 (annual) / $11.99 (monthly). Fax Professional (HIPAA): $12.99 (annual) / $15.99 (monthly). cite
- Optional add-ons: International/global credits: 2,000 credits for $20 (1 credit = $0.01). REST API: $2/month (note: FAQ states a free 30-day trial for the API). Toll-free number option typically +$5/month instead of a local number. Auto-Attendant/IVR is free when you have any iPlum local or toll-free number subscription. TCR (texting) registration fee $20 one-time per business for US numbers. cite
