500apps
Help desk software
Live chat software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$14.99 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Retail and wholesale
- Accommodation and food services
What is 500apps
500apps is a suite of cloud business applications sold under a single subscription, including customer support tools such as help desk and live chat. It targets small to mid-sized teams that want multiple apps (CRM, marketing, support, HR, finance, and collaboration) with shared user management and cross-app integrations. The product emphasizes breadth of included applications and prebuilt connectors between apps, rather than deep specialization in a single support workflow.
Broad suite under one plan
500apps bundles multiple business applications, which can reduce the need to purchase separate tools for support, sales, and operations. For organizations that want a single vendor for several functions, this can simplify procurement and user provisioning. The suite approach can be useful when teams need basic help desk and chat capabilities alongside adjacent apps.
Cross-app integration focus
The platform positions integrations and data flow between its apps as a core capability. This can help connect support interactions to related records such as contacts, deals, or campaigns without relying exclusively on third-party connectors. For teams standardizing on one ecosystem, it can reduce integration overhead compared with assembling many standalone products.
Centralized admin and billing
A single subscription and centralized administration can streamline account management across multiple departments. Consolidated billing and user management can be easier to govern than maintaining separate vendor contracts. This is particularly relevant for smaller IT teams supporting multiple business functions.
Support depth may vary
Because 500apps spans many application categories, individual modules (including help desk and live chat) may not match the depth of specialized support platforms. Advanced capabilities such as complex SLAs, sophisticated routing, or extensive reporting may require validation during evaluation. Organizations with mature service operations may find gaps relative to purpose-built tools.
Product naming and packaging complexity
The suite includes many apps and sub-products, which can make it harder to quickly determine which features are included for help desk versus chat. Buyers may need additional time to map requirements to the correct modules and licensing terms. This can slow down comparisons with more narrowly scoped products.
Limited public verification of details
Some company and product details (such as exact headquarters location and founding year) are not consistently presented across publicly accessible sources. This can create extra diligence work for procurement and risk teams. Prospective customers may need to confirm corporate information, security posture, and support commitments directly with the vendor.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Cloud | $14.99 per user/month | Access to 50 apps; 99.5% guaranteed global uptime; 24/5 email & chat support; multiple workspaces; no feature caps; 14-day free trial (no credit card required). |
| Enterprise | $12.99 per user/month (minimum 25 users) | Access to 50 apps; 99.99% guaranteed global uptime; 24/5 email, chat & phone support; dedicated account representative; personalized onboarding; white-label & extra security/compliance options; 14-day free trial (no credit card required). |
| Hosted (On-prem / BYOS) | Contact sales for pricing | White-label & BYOS (bring your own server); hosted locally/on-premises; 99.99% uptime guarantee; contact sales for pricing and onboarding. |
