ConnectWise RMM
Network monitoring software
Remote support software
Enterprise IT management software
IT service management tools
Remote monitoring & management (RMM) software
Unified endpoint management (UEM) software
Endpoint management software
Patch management software
Endpoint protection software
Vulnerability management software
Monitoring software
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- Ease of use
- Ease of management
- Quality of support
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What is ConnectWise RMM
ConnectWise RMM is a remote monitoring and management platform used by managed service providers (MSPs) and IT teams to monitor endpoints, automate routine maintenance, and deliver remote support. It provides device inventory, alerting, scripting/automation, patching workflows, and integrations with related IT operations tools. The product is typically deployed to manage Windows and macOS endpoints across multiple customer environments with role-based access and policy-driven configuration.
MSP-oriented operations workflow
The product is designed around multi-tenant MSP use cases such as managing many customer environments, standardizing policies, and delegating access by role. It supports common MSP workflows like automated remediation, scheduled maintenance tasks, and centralized alert triage. This focus can reduce the need to assemble separate tools for monitoring, endpoint actions, and technician remote access.
Automation via scripts and policies
ConnectWise RMM includes scripting and policy mechanisms to automate recurring endpoint tasks such as service restarts, cleanup actions, and configuration changes. Automation can be triggered by alerts or run on schedules, supporting consistent execution across fleets. This helps teams scale endpoint operations without relying solely on manual technician effort.
Integrations with IT operations stack
The platform integrates with adjacent IT service delivery components (for example, ticketing/PSA and remote support) and supports third-party integrations through connectors and APIs. These integrations enable workflows such as creating tickets from alerts and launching remote sessions from device records. For organizations standardizing on an MSP toolchain, this can simplify day-to-day operations and reporting.
Not full UEM replacement
While it covers core endpoint monitoring, remote actions, and patching, it is not a complete unified endpoint management suite for all device types and modern OS management scenarios. Organizations with heavy mobile device management, advanced macOS management, or deep configuration compliance requirements may need additional tooling. Buyers should validate coverage for their endpoint mix and desired configuration baselines.
Patch management requires tuning
Patch workflows typically require careful policy design, maintenance windows, and exception handling to avoid disruption. Reporting and remediation for patch failures can require operational discipline and ongoing tuning. Teams should plan for testing and staged rollouts rather than assuming fully hands-off patching.
Complexity at scale
As the number of customers, sites, and endpoints grows, maintaining consistent monitoring templates, automation scripts, and alert noise control can become operationally complex. Achieving clean alerting often requires time spent on thresholding, suppression rules, and standardization. This can increase onboarding effort for new environments compared with simpler, single-tenant monitoring tools.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Essentials | Contact sales / Request a customized quote (no public pricing listed) | ScreenConnect Remote Access; Remote monitoring for Windows, Mac, Linux; 500 intelligent alerts; Automated Windows OS patching; NOC-assisted patch assessment; Third-party patching; Sidekick for RMM (AI-assisted scripts/monitors); RPA Starter - Asio workflow engine; Reports & Dashboards; Backup & Security Dashboards; Vulnerability management. |
| Pro | Contact sales / Request a customized quote (no public pricing listed) | Everything in Essentials, plus: 1.2K+ intelligent alerts; Intune integration; Virtual machine management; Basic network monitoring & management (add-ons available). |
| Premium | Contact sales / Request a customized quote (no public pricing listed) | Everything in Pro, plus: Unlimited ScreenConnect Remote Access agents; ScreenConnect Remote Support & View (remote camera sharing); Cloud monitoring; Enterprise+ reporting & analytics; Microsoft 365 SaaS backup. |
Notes: ConnectWise RMM package tiers are described on the vendor site but ConnectWise does not publish per-user/endpoint prices publicly — they require a customized quote via a request form.
Seller details
ConnectWise, LLC
Tampa, Florida, USA
1982
Private
https://www.connectwise.com/
https://x.com/connectwise
https://www.linkedin.com/company/connectwise/
