ITBoost
Knowledge management software
IT documentation software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if ITBoost and its alternatives fit your requirements.
$76.50 per month. Monthly-billed minimum: $85 per month.
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Transportation and logistics
- Energy and utilities
What is ITBoost
ITBoost is an IT documentation platform used primarily by managed service providers (MSPs) and internal IT teams to centralize client and environment documentation. It supports structured assets such as configurations, passwords, network diagrams, procedures, and knowledge articles, with search and role-based access controls. The product is commonly deployed alongside PSA/RMM tooling to reduce time spent locating and maintaining operational information.
MSP-focused documentation structure
ITBoost provides purpose-built templates and object types for common IT documentation needs such as configurations, contacts, locations, credentials, and standard operating procedures. This structure helps teams keep documentation consistent across multiple customers and sites. Compared with general knowledge management tools, it better matches MSP workflows and terminology.
Integrations with IT tool stack
The platform is designed to connect with common MSP systems (for example PSA/RMM and identity tools) to reduce duplicate data entry. These integrations can help keep client records and configuration items aligned with operational systems. For teams already using an MSP tool stack, this can simplify documentation upkeep and access during ticket work.
Access controls and auditability
ITBoost includes role-based permissions to restrict access to sensitive items like passwords and client-specific documentation. It supports activity tracking to help teams understand who changed key records and when. These controls are important for MSPs that need to separate customer data and meet internal governance requirements.
Best fit for MSPs
The product’s data model and workflows are optimized for MSP-style multi-client documentation. Organizations looking for broader enterprise knowledge management (cross-department content, learning enablement, or employee onboarding) may find it less flexible than tools built for general KM. Some teams may need additional systems for training content and internal communications.
Documentation quality depends on process
As with most documentation systems, outcomes depend heavily on consistent data entry, review cycles, and ownership. Without defined standards and enforcement, records can become stale or inconsistent across clients. Teams often need internal governance (templates, required fields, and periodic audits) to maintain accuracy.
Integration depth varies by system
While ITBoost supports integrations, the completeness of synchronization can vary by connected product and configuration. Some environments may still require manual cleanup, mapping, or periodic reconciliation to keep documentation aligned. Buyers should validate specific integration behaviors (fields synced, directionality, and update frequency) during evaluation.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | Monthly: $17 per user/month; Yearly (paid monthly): $16.15 per user/month; Yearly (paid annually): $15.30 per user/month (billed annually) | 5-user minimum; Unlimited companies, documentation, external users and data sources; Advanced Domain & SSL tracker; 2-way PSA sync, 1-way RMM sync; 2FA via Google Auth; Custom role-based control; Audit trail/logs; Best-effort SLO; Standard email support; ITBoost branding. |
| Plus | Monthly: $27 per user/month; Yearly (paid monthly): $25.65 per user/month; Yearly (paid annually): $24.30 per user/month (billed annually) | 5-user minimum; All Basic features plus 8-hour SLO; Standard email & chat support; Custom company branding; Customer Feedback dashboard; Unlimited client feedbacks; Backup monitoring dashboard. |
| Premium | Monthly: $37 per user/month; Yearly (paid monthly): $35.15 per user/month; Yearly (paid annually): $33.30 per user/month (billed annually) | 5-user minimum; All Plus features plus 4-hour SLO; Priority email & chat support; Asset discovery; Custom company branding; Customer Feedback dashboard; Backup monitoring; "Talk to sales" for enterprise/advanced needs. |
Seller details
ConnectWise, LLC
Tampa, Florida, USA
1982
Private
https://www.connectwise.com/
https://x.com/connectwise
https://www.linkedin.com/company/connectwise/
