ScreenConnect
Screen sharing software
Video conferencing software
Remote video support software
Remote desktop software
Remote support software
Team collaboration software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$30 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Public sector and nonprofit organizations
- Professional services (engineering, legal, consulting, etc.)
- Information technology and software
What is ScreenConnect
ScreenConnect is a remote support and remote access product used by IT teams, managed service providers, and support desks to connect to end-user devices for troubleshooting and administration. It supports attended and unattended sessions with screen sharing, remote control, file transfer, and session management features. The product is commonly deployed as a cloud service or self-hosted to meet internal security and compliance requirements.
Strong remote control capabilities
ScreenConnect provides interactive remote control for troubleshooting, including common support functions such as file transfer and session tools. It supports both attended support sessions and persistent unattended access for managed devices. These capabilities align well with IT help desk and MSP workflows where fast device access is the primary requirement.
Cloud or self-hosted deployment
The product offers a hosted option as well as on-premises/self-hosted deployment. This gives organizations flexibility to align with data residency, network segmentation, and internal security policies. In environments where SaaS-only tools are not acceptable, self-hosting can be a practical differentiator.
Multi-platform endpoint support
ScreenConnect is designed to support a range of endpoint types typically found in enterprise and SMB environments. This helps support teams standardize on one tool across heterogeneous device fleets. It reduces the need to maintain separate remote access tools for different operating systems.
Not a full meeting suite
While it can be used for screen sharing, ScreenConnect is primarily built for remote support rather than scheduled meetings and collaboration. Organizations looking for robust video conferencing features (e.g., large meetings, webinar controls, advanced meeting room experiences) may find it less suitable as a primary conferencing platform. Teams often pair it with a dedicated meeting tool when collaboration is the main use case.
Security depends on configuration
Remote access products require careful hardening, access control, and monitoring to reduce misuse risk. Self-hosted deployments in particular place more responsibility on the customer for patching, network exposure management, and secure authentication configuration. Buyers typically need to validate their operational readiness for secure administration.
Licensing can be complex
Remote support tools often have licensing models tied to technicians, endpoints, or concurrent sessions, which can be difficult to forecast during growth or MSP scaling. Organizations may need to model usage patterns to avoid overbuying or unexpected constraints. This is especially relevant when multiple teams share the same instance.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| One | $30 per month (billed annually) — offered annually only | Multi-monitor support; in-session chat; remote support; file transfer; remote printing; remote toolbox; mobile technician support; 1 session limit; 10 unattended access agents; single-license restriction. |
| Standard | $45 per month per concurrent tech (billed annually) / $59 per month per concurrent tech (billed monthly) | Everything in One, plus Backstage, remote command line, Wake-on-LAN, session recording, VoIP audio, iOS/Android guest support; up to 3 concurrent sessions per tech; unlimited unattended access agents. |
| Premium | $55 per month per concurrent tech (billed annually) / $69 per month per concurrent tech (billed monthly) | Everything in Standard, plus video auditing, custom reports, remote diagnostics toolkit, remote camera sharing (View); up to 10 concurrent sessions per tech. |
Unattended Access (agent-based, usage-style pricing) Pricing model: Per-agent (agent-based) — tiered by total number of agents Free tier/trial: Start for free (no credit card) — 14-day trial available. Example costs: Minimum 25 agents: $33 per agent per month (annual subscription, billed annually); $41 per agent per month (monthly subscription). Minimum purchase: 25 agents. |
Notes: "One" plan is offered annually only; unattended/Remote Access pricing requires a minimum of 25 agents. All pricing and trial details taken from ScreenConnect official pricing pages (ScreenConnect Pricing, Unattended Access pricing, and Trial page).
Seller details
ConnectWise, LLC
Tampa, Florida, USA
1982
Private
https://www.connectwise.com/
https://x.com/connectwise
https://www.linkedin.com/company/connectwise/
