ConnectWise Co-Managed Backup
Disaster recovery as a service (DRaaS) solutions
PC backup software
Server backup software
Backup software
Disaster recovery software
Data recovery software
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- Ease of management
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What is ConnectWise Co-Managed Backup
ConnectWise Co-Managed Backup is a managed backup service designed for IT service providers and internal IT teams that want shared responsibility for endpoint and server data protection. It supports backup and recovery workflows that can be operated by the customer, the service provider, or both, with centralized monitoring and reporting. The product is positioned for MSP-style operations where backup administration, alerting, and remediation can be split across teams and standardized across multiple customers or sites.
Co-managed operating model
The service is structured to support shared administration between a service provider and a customer IT team. This can reduce handoffs by allowing either party to perform restores, review backup status, and respond to alerts based on agreed roles. It fits organizations that want external operational support without fully outsourcing backup ownership.
Centralized multi-tenant management
The product is designed for managing backup across multiple organizations or locations from a single console. This is useful for MSPs that need standardized policy management, monitoring, and reporting across many endpoints and servers. Centralization can simplify operational oversight compared with managing backups per-site with separate tooling.
Service-oriented monitoring and reporting
The offering emphasizes operational workflows such as alerting, status visibility, and reporting needed for ongoing service delivery. These capabilities support routine backup verification and customer-facing reporting. This aligns with managed-service use cases where auditability and operational consistency matter as much as backup configuration.
Limited public technical detail
Publicly available documentation and feature specifics can be less detailed than products that publish extensive technical matrices. This can make it harder to validate items such as supported platforms, immutability options, retention limits, and recovery performance without a sales or partner engagement. Buyers may need a proof of concept to confirm fit for specific workloads.
DR capabilities may vary
While it supports backup and recovery operations, disaster recovery features (for example, orchestrated failover, runbooks, and recovery testing) may not match purpose-built DRaaS platforms in depth. Organizations with strict RTO/RPO requirements may need to confirm whether the service provides full DR workflows or primarily backup-based recovery. DR readiness often depends on the underlying architecture and service scope selected.
Best fit for MSP ecosystems
The product is optimized for service-provider delivery models, which may be less ideal for organizations that want a purely self-managed backup tool with minimal service-provider constructs. Some teams may find the co-managed processes, roles, and reporting oriented toward MSP operations rather than standalone IT. Fit depends on whether the organization plans to operate backups internally or through a partner.
Seller details
ConnectWise, LLC
Tampa, Florida, USA
1982
Private
https://www.connectwise.com/
https://x.com/connectwise
https://www.linkedin.com/company/connectwise/
