Atlassian Advisory Services
Remote support software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Professional services (engineering, legal, consulting, etc.)
- Public sector and nonprofit organizations
- Information technology and software
What is Atlassian Advisory Services
Atlassian Advisory Services is a professional services offering from Atlassian that provides guidance and hands-on assistance for implementing, configuring, and optimizing Atlassian products and related workflows. It supports use cases such as Jira and Confluence rollout planning, service management process design, migrations, and governance. Unlike dedicated remote support tools focused on screen control or AR-assisted troubleshooting, this offering centers on consulting and delivery services rather than a standalone remote support application.
Deep Atlassian product expertise
The service is designed specifically around Atlassian’s product stack and common enterprise deployment patterns. It can help organizations align configurations, permissions, and workflows with intended operating models. This is useful when internal teams lack specialized experience with Jira, Confluence, or Jira Service Management administration at scale.
Implementation and migration support
Advisors can assist with planning and executing changes such as cloud migrations, instance consolidation, and process redesign. This can reduce rework by applying established approaches to requirements gathering, rollout sequencing, and change management. It is oriented to project-based outcomes rather than ad hoc remote troubleshooting sessions.
Governance and operating model guidance
The service commonly addresses governance topics such as project/space standards, permission models, and admin operating procedures. This helps organizations manage growth in users, projects, and integrations more consistently. It complements internal platform teams by providing external review and recommendations.
Not a remote support tool
This is a services offering, not software for unattended access, screen control, co-browsing, or camera-based remote assistance. Organizations seeking technician-to-end-user remote sessions typically need a separate remote support product. As a result, it does not replace tools used for real-time device troubleshooting.
Scope limited to Atlassian ecosystem
The value is highest when the organization primarily uses Atlassian products and needs help configuring or operating them. It is less applicable for heterogeneous environments where remote support spans many device types and third-party applications. Cross-vendor remote support capabilities are not the focus.
Engagement cost and availability
Professional services typically require budgeting, scheduling, and defined statements of work. This can be slower to start than self-serve software adoption for teams that need immediate remote support capacity. Ongoing needs may require repeat engagements or internal enablement to sustain outcomes.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Essential | Contact sales — not publicly listed on Atlassian site | 60 hours per three-month period (Advisory Services Policy). Activities include strategy review, prescriptive solution design guidance, training materials, annual executive summary. Subscription terms available in 12/24/36 month durations. See datasheet/contact sales for full scope. |
| Signature | Contact sales — not publicly listed on Atlassian site | 140 hours per three-month period (Advisory Services Policy). Includes curated assessments, solution design facilitation, up to 4 coaching sessions, onsite up to twice per year (datasheet). Signature datasheet notes Services Catalog offerings valued at $24,000 (value included) and two TEAM conference passes valued at $3,600. Subscription terms: 12/24/36 months. |
| Elite | Contact sales — not publicly listed on Atlassian site | 230 hours per three-month period (Advisory Services Policy). Long-term strategic guidance, up to 8 coaching sessions, onsite up to four times per year. Subscription terms: 12/24/36 months. For exact scope and pricing, contact Atlassian Sales or request the Elite datasheet. |
Seller details
Atlassian Corporation Plc
Sydney, Australia
2002
Public
https://www.atlassian.com/
https://x.com/atlassian
https://www.linkedin.com/company/atlassian/
