ConnectWise SIEM
Security information and event management (SIEM) software
System security software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is ConnectWise SIEM
ConnectWise SIEM is a managed SIEM offering designed primarily for managed service providers (MSPs) and IT teams that need centralized security event collection, correlation, and alerting across customer or internal environments. It focuses on ingesting logs from endpoints, network/security tools, and cloud services, then surfacing prioritized detections and incident workflows. The product is commonly used to support 24/7 monitoring and compliance-oriented log retention in multi-tenant operations.
MSP-oriented multi-tenant operations
The product is built to support service providers managing multiple customer environments from a single platform. Multi-tenant workflows help separate customer data and streamline onboarding and ongoing monitoring. This orientation fits organizations that need standardized security operations across many small-to-mid-sized environments.
Managed detection and monitoring option
ConnectWise SIEM is positioned to be used with managed monitoring services, which can reduce the need to staff a full internal SOC. This can be practical for organizations that want SIEM outcomes (alerting, triage, reporting) without building extensive in-house processes. It also aligns with MSP delivery models that bundle tooling with operational coverage.
Integrates with MSP tool ecosystem
ConnectWise products typically integrate with PSA/RMM and ticketing workflows used by MSPs, which can shorten time from detection to case creation and customer communication. Operational integration can reduce manual handoffs between security alerts and service management. This is especially relevant where incident handling is tracked through service tickets and SLAs.
Less suited for deep analytics
Compared with platforms that emphasize large-scale search, advanced analytics, and extensive data exploration, this product may be less flexible for complex threat hunting and custom detection engineering. Organizations with mature SOCs often require broad query capabilities and highly customizable pipelines. Those needs may push teams toward more analytics-centric SIEM architectures.
Potential vendor ecosystem dependence
The strongest operational value often comes when it is deployed alongside other ConnectWise components and common MSP tooling. Organizations not using that ecosystem may see fewer workflow advantages and may need additional integration work. This can affect time-to-value for teams with heterogeneous ITSM/endpoint stacks.
Clarity on data and pricing model
SIEM deployments can become costly or constrained depending on ingestion limits, retention periods, and included services. Buyers typically need to validate how pricing scales with log volume, number of endpoints, and retention/compliance requirements. Without careful sizing, organizations can face unexpected cost increases or reduced visibility due to filtering.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| SIEM Essentials | Contact sales / Request a quote (per-user pricing) | Modern SIEM (centralized logging, alerting, correlation); Endpoint protection; Identity protection for Microsoft 365; Reporting with 30-day retention; Essential integrations (Microsoft 365, Elastic Defend, Windows/Mac/Linux endpoint logs); Daily data plan: 50 MB/day per user. |
| SIEM Pro | Contact sales / Request a quote (per-user pricing) | Everything in Essentials plus enhanced endpoint protections (memory-based threat detection, behavioral attack prevention); Dozens of SaaS & network integrations (e.g., Microsoft, Bitdefender, SentinelOne, Meraki, Proofpoint, Slack); Extended data retention (up to 7 years; 1-year standard); Daily data plan: 100 MB/day per user; automated SOAR integrations and manual host isolation. |
| Managed SIEM (SOC-backed) | Contact sales / Request a quote (managed add-on) | 24/7 SOC monitoring, MSP-specific threat intelligence from ConnectWise Cyber Research Unit (CRU), expert-led incident response, SOC escalations (managed option for Essentials or Pro). |
Seller details
ConnectWise, LLC
Tampa, Florida, USA
1982
Private
https://www.connectwise.com/
https://x.com/connectwise
https://www.linkedin.com/company/connectwise/
