IT Glue
Knowledge base software
Standard operating procedures software
IT asset management software
Password managers
Identity management software
Knowledge management software
IT documentation software
IT incident management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$145/month per month
Free Trial unavailableFree version unavailable
Small
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Large
- Information technology and software
- Agriculture, fishing, and forestry
- Retail and wholesale
What is IT Glue
IT Glue is a cloud-based IT documentation platform used to centralize client and internal IT knowledge such as configurations, network details, procedures, and credentials. It is primarily used by managed service providers (MSPs) and internal IT teams to standardize documentation and speed up support and onboarding. The product combines structured “flexible assets,” knowledge base articles, and password storage with integrations into common IT service and monitoring tools.
Structured IT documentation model
IT Glue supports both free-form articles and structured documentation through configurable asset types and relationships (often used for networks, devices, applications, and vendor details). This structure helps teams keep consistent records across many clients or business units. It also enables faster navigation between related items than a general-purpose knowledge base alone.
MSP-oriented workflows and integrations
The platform is designed around MSP use cases such as multi-client separation, standardized templates, and technician-friendly search. It integrates with widely used PSA/RMM and directory tools to reduce duplicate entry and keep records aligned with operational systems. This makes it more suitable for IT operations documentation than general collaboration or wiki tools.
Credential and access documentation
IT Glue includes password management features that let teams store and share credentials alongside the systems they relate to. This supports common IT workflows such as onboarding/offboarding, vendor access tracking, and emergency access procedures. Keeping credentials tied to configuration items reduces context switching during incident response and routine support.
Not a full ITSM suite
Although it supports documentation used during incidents, IT Glue is not primarily an incident management or ticketing system. Teams typically still need a dedicated ITSM/PSA tool for ticket workflows, SLAs, and service catalogs. Organizations expecting end-to-end incident handling inside the product may find gaps.
Limited identity management depth
While it can store credentials and document access, it does not replace a dedicated identity and access management (IAM) platform. Capabilities such as lifecycle provisioning, conditional access, and advanced policy enforcement generally require separate systems. As a result, it functions more as an IT documentation and credential repository than an IAM control plane.
Documentation quality depends on governance
The value of the system depends on consistent data entry, ownership, and review cycles across technicians and clients. Without defined standards, documentation can become outdated or inconsistent even with templates and structured assets. Teams often need internal SOPs and audits to keep content reliable at scale.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | $29 per user/month (based on a 36-month term) | 5 user minimum; Unlimited organizations; Unlimited documentation; Unlimited Lite Users access; 1 integration; 1-way PSA/CRM sync; 1-way RMM sync; GlueConnect; IT Glue asset template library; Vault (password manager); Password SafeShare; Access, audit & version control; SSO (SAML); IP access control; OTP generator; Automated account backup; Domain & SSL certificate tracking; Checklists; Browser extension & mobile app; Workflows; Cooper Copilot AI & AI-powered SOP generator; IT Glue API access; Custom SSL branding; Runbooks; Microsoft Cloud Editor. Contact Sales. |
| Select | $38 per user/month (based on a 36-month term) | 5 user minimum; All Basic features plus: Two integrations; Two-way PSA/CRM sync (vs 1-way on Basic); other Select-tier entitlements. Contact Sales. |
| Enterprise | $44 per user/month (based on a 36-month term) | 5 user minimum; All Select features plus: Unlimited integrations; Two-way PSA/CRM sync; Advanced automation and enterprise entitlements; 1–4 user options available at $49–$102 per user. Contact Sales. |
Notes: *Prices listed on the official IT Glue pricing page are per user, per month, based on a 36-month term. A one-time onboarding/activation fee applies and cannot be waived. Prices are subject to foreign-exchange adjustments based on your country. Additional IT Glue-related product offerings are shown on the pricing page with separate monthly prices (listed on the page as $453/month, $407/month, and myITprocess at $199/month for 10 licenses or $299/month for 30 licenses); see the official pricing page for details and exact product mappings.
Seller details
Kaseya Limited
Miami, Florida, US
2000
Private
https://www.kaseya.com/
https://x.com/kaseya
https://www.linkedin.com/company/kaseya/
