Confluence
Unified workspaces software
Knowledge base software
Project collaboration software
Work management software
Knowledge management software
IT documentation software
Project, portfolio & program management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$5.42 per user per month
Free TrialFree version
Small
Medium
Large
- Professional services (engineering, legal, consulting, etc.)
- Public sector and nonprofit organizations
- Information technology and software
What is Confluence
Confluence is a team knowledge base and collaboration platform used to create, organize, and share internal documentation such as project plans, meeting notes, product requirements, and IT runbooks. It is used by cross-functional teams (including engineering, IT, and business operations) to maintain a searchable source of truth and collaborate on pages and spaces. The product combines rich-text content creation with templates, permissions, and integrations with other workplace tools, including Atlassian’s work tracking products. Confluence is available as a cloud service and as a self-managed offering for organizations with specific hosting or compliance requirements.
Strong documentation structure
Confluence provides a page-and-space model that supports hierarchical organization of content, making it practical for long-lived knowledge bases and IT documentation. It includes templates and page history to standardize documentation and track changes over time. Granular permissions help teams control access at the space and page level. These capabilities are typically more robust than chat-centric collaboration tools for durable documentation.
Deep Atlassian ecosystem integration
Confluence integrates tightly with Atlassian products, enabling linking and embedding of work items, roadmaps, and development artifacts alongside documentation. This supports common workflows such as writing requirements, linking to implementation tasks, and maintaining release notes. Marketplace apps extend the platform with additional content types, governance, and reporting. For organizations already using Atlassian tooling, this reduces context switching and administrative overhead.
Collaboration and change tracking
Confluence supports multi-user editing, inline comments, mentions, and notifications to coordinate review and approval cycles. Version history and comparison tools help teams audit edits and revert changes when needed. Page watching and space notifications provide lightweight workflow without requiring a separate work management system for every documentation task. These features suit distributed teams that need asynchronous collaboration on written artifacts.
Work management is secondary
Confluence can capture plans and decisions, but it is not a full work management system for task assignment, dependencies, and operational execution. Teams often need a separate tool for structured task tracking and portfolio reporting, especially at scale. This can lead to split workflows where documentation lives in Confluence while execution data lives elsewhere. As a result, reporting across documentation and delivery may require additional configuration or integrations.
Governance requires ongoing effort
As content grows, organizations can accumulate duplicate pages, outdated guidance, and inconsistent information architecture. Maintaining a clean taxonomy, ownership model, and review cadence typically requires dedicated governance and admin practices. Without this, search results and navigation can become less reliable for end users. Large instances may need conventions and automation to keep content current.
Customization can add complexity
Many advanced use cases rely on macros, apps, and integrations, which can introduce administrative overhead and variability across teams. App sprawl can complicate security reviews, upgrades, and long-term maintainability. Some organizations also face trade-offs between standardization and team-level flexibility when configuring spaces, templates, and permissions. This can increase the effort needed to roll out consistent practices across departments.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 (Free forever for up to 10 users) | 2 GB file storage, Community support, 10 automation rule runs/month, up to 3 active whiteboards per user. |
| Standard | $5.42 per user/month (annual) | 250 GB storage, 100 automation rule runs/month, advanced permissions, free guest access (up to 5 guests per paid user), 9/5 regional support. |
| Premium | $10.44 per user/month (annual) | Unlimited storage, 1,000 automation runs per paid user/month, unlimited whiteboards, 24/7 Premium support, 99.9% uptime SLA. |
| Enterprise | Contact sales (billed annually) | Enterprise analytics & security, cross-product insights, multiple sites (up to 150), 24/7 enterprise support, 99.95% uptime SLA. |
Seller details
Atlassian Corporation Plc
Sydney, Australia
2002
Public
https://www.atlassian.com/
https://x.com/atlassian
https://www.linkedin.com/company/atlassian/
