Zenoti
Medical spa software
Spa and salon management software
Health care software
Specialty practice management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Zenoti
Zenoti is a cloud-based platform for managing medical spas, spas, salons, and multi-location wellness businesses. It supports appointment scheduling, client profiles, POS and payments, memberships/packages, staff management, inventory, and marketing automation. The product is commonly used by growing and enterprise operators that need centralized controls across locations, with online booking and client engagement tools.
Multi-location operational controls
Zenoti is designed for chains and franchises that need standardized workflows across many locations. It supports centralized configuration for services, pricing, promotions, and reporting while still allowing location-level operations. This is a practical fit for organizations that outgrow single-location scheduling and POS tools.
End-to-end spa workflow coverage
The platform combines booking, POS, memberships, packages, gift cards, and inventory in one system. It also includes staff scheduling and commission-related capabilities that align with spa and salon operating models. This reduces reliance on separate tools for booking, payments, and client management.
Client engagement and automation
Zenoti includes online booking and automated communications such as reminders and follow-ups. It also provides marketing and retention features that support repeat-visit businesses, including membership and package management. These capabilities help standardize client communications across locations and staff.
Complexity for small operators
The breadth of features can be more than a single-provider or small studio needs. Setup, configuration, and ongoing administration typically require more time than lightweight booking-first products. Organizations with simple workflows may find the system heavier than necessary.
Implementation and change management
Migrating data (clients, packages, memberships, inventory) and aligning workflows can be a significant project, especially for multi-site businesses. Teams often need structured training to ensure consistent front-desk and provider usage. This can extend time-to-value compared with simpler systems.
Not a full EHR system
While it supports medical spa operations and client records, it is not positioned as a comprehensive electronic health record for complex clinical documentation needs. Specialty practices that require deep clinical charting, advanced medical billing, or broad healthcare interoperability may need additional systems. Fit depends on how clinical the organization’s requirements are.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Growth | Custom pricing (contact Zenoti / request demo) | Full-featured platform for salons & spas: branded online booking, waitlists, two-way texting, dynamic pricing, digital forms & SOAP notes, memberships, gift cards & loyalty, automated marketing, Zeenie AI Copilot, 400+ reports, inventory management, integrated payments, 24x7 live support. Limited to businesses with <10 providers; pricing based on number of locations, providers, and voice & data consumption. |
| Hypergrowth | Custom pricing (contact Zenoti / request demo) | Includes all Growth features plus AI Voice Receptionist, AI Reputation Manager, integrated phone line with AI insights, AI Text Bot, Zeenie for employee training, integrated payroll & auto tip payouts, AI dispute resolution, customer mobile app, employee chat & surveys, advanced accounting integrations, custom integrations & API access. Pricing based on number of locations, providers, and voice & data consumption. |
| Complete | Custom pricing (contact Zenoti / request demo) | Enterprise package for large multi-location franchises: includes Hypergrowth features plus comprehensive franchise support, cross-center redemption & auto settlement, global rewards & loyalty management, multi-location inventory pooling, enterprise user permissions, custom roles/permissions, centralized dashboards & reporting, dedicated success team and SLA-backed priority support, custom training programs, advanced security & compliance features. Pricing tailored to each enterprise's requirements. |
Seller details
Zenoti, Inc.
Bellevue, Washington, USA
2010
Private
https://www.zenoti.com/
https://x.com/zenoti
https://www.linkedin.com/company/zenoti/
