Maze
User research tools
Enterprise feedback management software
User research repositories
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Maze and its alternatives fit your requirements.
$99 per month
Free TrialFree version
Small
Medium
Large
- Information technology and software
- Arts, entertainment, and recreation
- Education and training
What is Maze
Maze is a user research platform that helps product and design teams run unmoderated studies such as prototype tests, surveys, and concept validation. It supports recruiting participants, distributing studies via shareable links, and analyzing results with reports and highlight outputs. The product is commonly used for rapid feedback during product discovery and design iteration, with integrations into design and collaboration workflows.
Fast unmoderated study workflows
Maze is designed for quick setup and distribution of unmoderated research studies, which supports rapid iteration cycles. Teams can run common research formats (e.g., prototype testing and surveys) without scheduling moderated sessions. This makes it practical for frequent, lightweight validation alongside product delivery.
Prototype and design tool integration
Maze connects to common design workflows, enabling teams to test interactive prototypes without rebuilding assets in a separate research environment. This reduces friction between design creation and research execution. It also helps keep studies aligned with the latest prototype versions during iterative design work.
Structured reporting and sharing
Maze provides analysis views and shareable reports that help teams communicate findings to stakeholders. Outputs such as highlights and summaries support asynchronous consumption of results. This is useful for cross-functional teams that need to review evidence without attending live sessions.
Repository depth can be limited
While Maze supports organizing and sharing study results, it may not provide the same depth of long-term research repository capabilities as tools focused primarily on qualitative knowledge management. Advanced tagging, synthesis workflows, and governance features can be less comprehensive for large research operations. Teams with heavy qualitative programs may need additional systems for durable insight management.
Less suited for moderated research
Maze focuses on unmoderated methods and self-serve participation, which can be limiting for teams that rely on moderated interviews or live usability sessions. Moderated research often requires scheduling, facilitation tooling, and richer session capture. Organizations may need complementary tools or processes for those study types.
Enterprise feedback management gaps
Compared with platforms centered on enterprise-wide feedback management, Maze is more oriented toward product UX research than broad customer experience programs. Capabilities like omnichannel feedback ingestion, complex survey governance, and enterprise-grade program administration may be less extensive. Large CX teams may find it narrower in scope for organization-wide feedback operations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 per month | Free forever plan; limited to 1 study per month, ~3 seats (varies by doc), 15 self-recruited responses, core methodologies, Spaces, GDPR compliance (official site notes a Free plan). |
| Starter | $99 per month | Baseline paid plan: 1 study per month, 5 seats, unlimited self-recruited responses, AI follow-up questions, CSV export, conditional logic, live website testing, recordings (features listed on official Maze pages). |
| Growth (sometimes labeled "Pro"/"Organization" in docs) | $199 per month | Expanded limits: 3 studies per month, 15 seats, AI-generated summaries, custom variables, recruitment limits, role-based permissions, test redirects; intended for larger teams. |
| Enterprise / Organization | Custom pricing | Sales-managed plan with custom study limits and seats; features include SSO, SOC2/security assistance, custom branding/terms, priority support, dedicated CSM; contact sales for pricing. |
