Salesforce Communications Cloud
CPQ software
Quote-to-cash software
Integrated revenue and customer management (IRCM) for CSPs software
Quote management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$75 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Media and communications
- Transportation and logistics
What is Salesforce Communications Cloud
Salesforce Communications Cloud is an industry-focused set of Salesforce capabilities designed to support communications service providers (CSPs) with end-to-end customer and revenue processes, including product catalog, quoting, order capture, and service management. It is used by sales, care, and operations teams to manage complex offers, bundles, and customer lifecycle interactions on the Salesforce platform. The product commonly leverages Salesforce’s data model and workflow tooling and can incorporate industry components such as guided selling and order decomposition for downstream fulfillment. It is typically deployed as part of a broader Salesforce CRM and revenue architecture rather than as a standalone CPQ tool.
CSP-specific data and processes
It is oriented around communications industry requirements such as multi-service bundles, complex pricing constructs, and customer lifecycle workflows. This focus can reduce the amount of custom modeling needed compared with general-purpose CRM or document-centric quoting tools. It also supports use cases that span sales and service, which is important for CSP account management and care-assisted sales.
Native Salesforce platform alignment
It runs on the Salesforce platform and aligns with Salesforce security, identity, reporting, and automation patterns. Organizations already standardized on Salesforce can reuse admin skills, governance, and integration approaches across CRM and revenue processes. This can simplify cross-team adoption compared with deploying a separate quoting stack with its own user management and data model.
End-to-end revenue workflow coverage
The product is positioned to connect quoting and order capture with downstream fulfillment and service processes, rather than stopping at proposal generation. This is useful when quotes must translate into structured orders and provisioning actions. It provides a framework to coordinate multiple systems involved in quote-to-activate scenarios common in telecom environments.
Complex implementation and governance
Deployments often require significant solution design across product catalog, pricing, order orchestration, and integrations to BSS/OSS and billing systems. This can increase time-to-value compared with lighter quote management or proposal tools. Ongoing governance is typically needed to manage catalog changes, bundle logic, and release cycles.
Salesforce ecosystem cost profile
Total cost commonly includes multiple Salesforce products, industry components, and implementation partners, which can be higher than point solutions focused only on quoting or document workflows. Licensing and consumption models can be difficult to estimate without a detailed scope. Budgeting often needs to account for platform administration and integration maintenance.
Fit varies outside CSP use cases
Organizations without communications-specific product and fulfillment complexity may find the industry-oriented model and processes heavier than necessary. Teams seeking primarily document generation, simple quoting, or lightweight approvals may prefer a narrower toolset. The product’s value is strongest when integrated into a broader Salesforce-based customer and revenue architecture.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Communications Cloud Growth | $325 per user/month (billed annually) | Communications-specific industry data model; pre-built communications consoles & processes; TMF APIs. Contact sales for detailed terms. |
| Communications Cloud Advanced | $475 per user/month (billed annually) | Includes Revenue Cloud Advanced for Communications, Order Management, Salesforce Contracts; Industry CPQ and shared product catalog. Contact sales for detailed terms. |
| Agentforce 1 Sales Edition for Communications Cloud | $850 per user/month (billed annually) | AI-powered Sales edition: Agentforce for Communications Cloud, Data Cloud and Agentforce Flex Credits, premium sales apps and tools. |
| Agentforce 1 Service Edition for Communications Cloud | $850 per user/month (billed annually) | AI-powered Service edition: Agentforce for Communications Cloud, Data Cloud and Agentforce Flex Credits, digital engagement and Service Voice. |
| Communications Cloud - B2C BSS Suite | From $4,000,000 USD/org/year | B2C product definition, order capture, and fulfillment orchestration — contact sales. |
| Communications Cloud - B2B BSS Suite | From $4,000,000 USD/org/year | Enterprise ordering and product catalog capabilities — contact sales. |
| CRM Analytics for Communications | $150 per month (billed annually) | Analytics add-on (listed price on Communications Cloud pricing page). |
| Contract Lifecycle Management for Communications Cloud | $75 per month (billed annually) | Contract lifecycle automation add-on (listed price on Communications Cloud pricing page). |
| Agentforce for Communications Cloud (Add-on) | From $150 USD/user/month | Agentforce AI add-on for Communications Cloud — contact sales for details. |
Seller details
Salesforce, Inc.
San Francisco, CA, USA
1999
Public
https://www.salesforce.com/
https://x.com/salesforce
https://www.linkedin.com/company/salesforce/
