fitgap

GoToMyPC

Features
Ease of use
Ease of management
Quality of support
Affordability
Market presence
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Pricing from
$35.00 per computer per month
Free Trial
Free version unavailable
User corporate size
Small
Medium
Large
User industry
  1. Real estate and property management
  2. Retail and wholesale
  3. Accommodation and food services

What is GoToMyPC

GoToMyPC is a remote desktop access product that lets users connect to and control a computer over the internet. It is typically used by individuals and small-to-mid-sized businesses for remote work, accessing office applications, and retrieving files from an unattended machine. The product focuses on persistent remote access to a specific host computer rather than ad-hoc IT support sessions. It is delivered as a cloud-managed service with host software installed on the target endpoint.

pros

Unattended remote access

GoToMyPC is designed for always-on access to a designated host computer without requiring someone to accept a session. This fits remote work scenarios where users regularly return to the same office or home machine. The setup model is straightforward: install a host agent and authenticate to connect.

Cross-platform remote connectivity

The service supports connecting from common desktop and mobile environments to reach a remote computer. This enables access from outside the corporate network without requiring a traditional VPN for basic remote control use cases. It is suitable for users who need consistent access from multiple devices.

Centralized account administration

GoToMyPC provides administrative controls for managing users and host computers under an account. This supports basic governance such as provisioning, deprovisioning, and visibility into registered hosts. It aligns with small IT teams that need lightweight management for remote access deployments.

cons

Limited endpoint management depth

While it can manage remote-access hosts and users, it is not a full endpoint management suite for inventory, patching, software deployment, or configuration enforcement. Organizations needing broad device lifecycle management typically require a dedicated endpoint management platform. As a result, GoToMyPC often complements rather than replaces endpoint management tools.

Not an endpoint protection platform

GoToMyPC is primarily a remote access tool and does not function as a full endpoint protection product (e.g., malware detection/response, EDR telemetry, threat hunting). Security controls are oriented around access to the remote session rather than comprehensive device protection. Companies generally still need separate endpoint security software.

Less suited for helpdesk workflows

The product is optimized for persistent access to a user’s own machine, not for high-volume, technician-led support across many customer endpoints. Use cases like queue-based support, session routing, and advanced technician tooling are typically stronger in products built specifically for remote support. This can limit fit for MSPs or large IT service desks.

Plan & Pricing

Plan Price Key features & notes
Personal $44.00 /computer/month; $35.00 /computer/month (lower price shown on vendor site with “SAVE UP TO 20% TODAY!”) One user (1–20 computers). Unlimited remote access, multi-monitor support, file transfer & sync, remote printing, complimentary antivirus. Source: GoToMyPC pricing page.
Pro $41.50 /computer/month; $33.00 /computer/month (lower price shown on vendor site with “SAVE UP TO 20% TODAY!”) Small teams (2–50 computers). Everything in Personal plus shared device access, administration of accounts & users, usage monitoring, central billing, comprehensive reporting.
Corporate $28.00 /computer/month Larger teams (5+ computers). Everything in Pro plus multiple admins, remote deployment, granular group & user settings, Single Sign-On (SSO), real-time chat.

Seller details

GoTo Group, Inc.
Boston, MA, USA
2003
Private
https://www.goto.com/
https://x.com/goto
https://www.linkedin.com/company/goto/

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