LogMeIn Pro
Remote desktop software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is LogMeIn Pro
LogMeIn Pro is a remote desktop software product for accessing and controlling computers over the internet. It is used by IT teams, managed service providers, and small businesses for unattended remote access, remote support, and basic device management tasks. The product focuses on cross-platform access, user/device management, and bundled utilities such as file transfer and remote printing. It is positioned as a subscription service managed through a web-based console.
Unattended remote access
LogMeIn Pro supports always-on, unattended access to endpoints, which fits scenarios like remote administration and after-hours support. It provides remote control with common productivity features such as file transfer and remote printing. This makes it suitable for organizations that need persistent access to a defined set of machines rather than ad-hoc sessions.
Centralized device management
The product includes a web-based management console for organizing computers and users. Admins can manage access permissions and group devices to align with teams or customers. This centralized approach is helpful for small-to-mid environments that want a single place to manage remote access without deploying a full endpoint management suite.
Cross-platform client support
LogMeIn Pro supports remote access across common desktop operating systems and provides mobile access options for connecting on the go. This helps teams that need to reach Windows and macOS endpoints from different operator devices. Cross-platform support reduces the need to standardize on a single OS for technicians.
Pricing can be high
Compared with other remote access tools in the same category, LogMeIn Pro is often perceived as relatively expensive for similar core functionality. Costs can increase as the number of managed endpoints grows. This can make it less attractive for price-sensitive teams or larger fleets where per-device pricing becomes a major factor.
Not built for helpdesk
LogMeIn Pro is primarily designed for remote access to known machines rather than full helpdesk workflows. Organizations that need ticketing integrations, technician collaboration, and advanced support features may require a separate remote support product. This can lead to tool sprawl when teams need both unattended access and robust attended-support capabilities.
Limited advanced security controls
While it supports standard access controls, some enterprises may require deeper conditional access, device posture checks, or broader unified endpoint management capabilities. Organizations with strict compliance requirements may need additional security tooling and policies around remote access. This can add administrative overhead compared with platforms that bundle more enterprise security governance.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Individuals | Unavailable on public product page (pricing shown in official purchase/checkout portal) | Product page lists core features for Pro: Remote Access, Unlimited Users, File Transfer, Remote Printing, Multi-Monitor Display, LogMeIn Antivirus. (See vendor product page.) |
| Power Users | Unavailable on public product page (pricing shown in official purchase/checkout portal) | Same core features; vendor buy URLs indicate a "Power Users" tier. |
| Small Businesses | Unavailable on public product page (pricing shown in official purchase/checkout portal) | Same core features; vendor buy URLs indicate a "Small Businesses" tier. |
Notes: Public vendor product pages (logmein.com) describe the product features and offer a 14-day free trial (no credit card required). The numerical prices are presented in the vendor purchase/checkout portal (buy.logmein.com), which required interactive/checkout access and was not retrievable during this research run; therefore exact prices are not recorded here.
Seller details
GoTo Group, Inc.
Boston, MA, USA
2003
Private
https://www.goto.com/
https://x.com/goto
https://www.linkedin.com/company/goto/
