LogMeIn Resolve
Remote desktop software
Remote support software
Mobile device management (MDM) software
Remote monitoring & management (RMM) software
Service desk software
Unified endpoint management (UEM) software
Antivirus software
Endpoint management software
Patch management software
Endpoint protection software
Vulnerability management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$0.44 per additional endpoint per month
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What is LogMeIn Resolve
LogMeIn Resolve is an IT management platform that combines remote support with remote monitoring and management for endpoints. It targets IT help desks and managed service providers that need to support users, monitor device health, and automate routine remediation across Windows, macOS, and mobile devices. The product combines unattended access, ticketing, asset visibility, and scripting/automation in a single console, with optional add-ons for endpoint security capabilities depending on plan and configuration.
Unified support and RMM console
Resolve brings remote control, device inventory, monitoring, and basic service desk workflows into one web-based interface. This reduces tool switching compared with using separate remote support and RMM products. It also supports both attended sessions (help desk) and unattended access (IT operations) for common endpoint support scenarios.
Automation and remediation tooling
The platform includes scripting/automation features that can be used to run commands and standardize fixes across multiple devices. This supports repeatable remediation for common issues such as service restarts, configuration changes, and software tasks. For teams that handle high ticket volume, automation can reduce manual effort when paired with monitoring alerts.
Cross-platform endpoint coverage
Resolve supports major desktop operating systems and extends into mobile device management capabilities for supported mobile platforms. This helps IT teams manage mixed fleets from a single product rather than maintaining separate tools for desktop remote support and mobile administration. It is suited to organizations that need broad endpoint visibility without deploying a full enterprise UEM stack.
Security scope depends on packaging
Although it can be positioned alongside endpoint protection and vulnerability management needs, the depth of native security controls varies by plan, add-ons, and integrations. Organizations with strict requirements for EDR-grade detection, advanced vulnerability scanning, or comprehensive antivirus management may need additional security tooling. Buyers should validate exactly which security functions are included versus provided through partners or separate modules.
Service desk depth is limited
The built-in ticketing and ITSM features are typically lighter than dedicated service desk platforms. Complex ITIL processes, advanced CMDB requirements, and extensive workflow customization may require a separate ITSM system. This can add integration work if the organization already standardizes on a different service desk.
UEM/MDM not enterprise-grade
Mobile and unified endpoint management capabilities may not match the breadth of specialized UEM products for large-scale deployments. Advanced compliance policies, deep OS configuration profiles, and complex device lifecycle controls can be limited depending on platform and licensing. Enterprises should confirm support for their specific enrollment methods, policy needs, and reporting requirements.
Plan & Pricing
IT Departments (tiered plans)
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | Not disclosed on the vendor pricing page | Devices included: 25; Agents: Unlimited; Remote support licenses: Add-on; AI credits: 100/yr; RMM basics (performance monitor, terminal access, background file manager). MDM is an add-on (see below). |
| Growth | Not disclosed on the vendor pricing page | Devices included: 100; Agents: Unlimited; Remote support licenses: 1 included; AI credits: 250/yr; includes RMM + remote support features. |
| Advanced | Not disclosed on the vendor pricing page | Devices included: 25; Agents: Unlimited; Remote support licenses: 1 included; AI credits: 500/yr; expanded endpoint management and automation features. |
| Complete | Not disclosed on the vendor pricing page ("Contact Sales" displayed) | Devices included: 25+; Agents: Unlimited; Remote support licenses: 1 included; AI credits: 750/yr; most comprehensive feature set. |
MSP Plans (tiered plans)
| Plan | Price | Key features & notes |
|---|---|---|
| MSP Launch | Not disclosed on the vendor pricing page | Devices included: 25; Additional endpoints: $1.00/mo (starting at); Remote support licenses: Add-on; Camera Share: Add-on; AI credits: 500/yr. |
| MSP Elevate | Not disclosed on the vendor pricing page | Devices included: 100; Additional endpoints: $0.44/mo (starting at); Remote support licenses: 1 included; Camera Share: 1 included; AI credits: 1,000/yr. |
| MSP Accelerate | Not disclosed on the vendor pricing page | Devices included: 25; Additional endpoints: $2.06/mo (starting at); Remote support licenses: 1 included; Camera Share: 1 included; AI credits: 2,000/yr. |
| MSP Dominate | Not disclosed on the vendor pricing page ("Contact Sales" may apply) | Devices included: 25; Additional endpoints: $2.56/mo (starting at); Remote support licenses: 1 included; Camera Share: 1 included; AI credits: 2,000/yr. |
Add-ons / Usage pricing (as shown on vendor pages)
- Mobile Device Management (MDM): IT Departments page — "Starting at just $2.75 per device / month." (MDM is an add-on to plans).
- Mobile Device Management (MDM) for MSPs: "Starting at just $2.20 per device / month." (MSP page).
- Additional endpoints (MSP): Starting at $0.44/mo (lowest listed "Additional Endpoints (Starting At)").
Notes: Vendor pricing page shows plan names, included devices/agents, and add-on per-device costs (MDM/additional endpoints) as text. The vendor's pricing pages include "Buy Now" and "Start for Free" CTAs, but the visible textual content does not disclose the per-plan subscription list prices for the IT Departments and MSP tier names (those prices appear to be rendered in the site UI/images/checkout flow rather than as selectable text). Per your instruction to use only the vendor's official site, no plan-level monthly prices were fabricated or taken from third parties.
Seller details
GoTo Group, Inc.
Boston, MA, USA
2003
Private
https://www.goto.com/
https://x.com/goto
https://www.linkedin.com/company/goto/
