Zoom Phone
VoIP providers
Cloud PBX platforms software
Call recording software
Communication software
Meeting software
Webcasting software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Zoom Phone and its alternatives fit your requirements.
$10 per user per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Education and training
- Professional services (engineering, legal, consulting, etc.)
- Public sector and nonprofit organizations
What is Zoom Phone
Zoom Phone is a cloud PBX and VoIP calling service that provides business phone numbers, inbound/outbound calling, and PBX features delivered through the Zoom client and supported desk phones. It targets organizations that want to consolidate telephony with Zoom’s broader unified communications stack, including meetings and team messaging. The product supports multi-site deployments with centralized administration, calling plans, and integrations with business applications. It is commonly used for replacing on-premises PBX systems and standardizing calling across remote and office-based users.
Unified Zoom app experience
Zoom Phone runs inside the same Zoom desktop and mobile apps used for meetings and chat, which reduces end-user context switching. This can simplify adoption for organizations already standardized on Zoom for meetings. The unified client also supports moving between calling and meetings without changing tools. Admins can manage calling alongside other Zoom services in the same portal.
Enterprise PBX feature set
Zoom Phone includes core PBX capabilities such as auto attendants, call queues, IVR, ring groups, shared lines, and voicemail. It supports direct inward dialing (DID) numbers and number porting in many regions. The platform is designed for multi-site organizations with centralized policy and user management. It also supports common desk phone provisioning models in addition to softphone use.
Integrations and admin controls
Zoom Phone provides administrative controls for user provisioning, policies, and reporting through the Zoom web portal. It offers integrations and APIs to connect calling with business workflows (for example, CRM and help desk systems) depending on plan and region. IT teams can use role-based access and centralized configuration to standardize deployments. Organizations can also bundle calling with other Zoom services for consolidated licensing and management.
Advanced features add-ons
Capabilities such as call recording, advanced analytics, and contact-center-style functions may require specific licenses, add-ons, or higher-tier plans. This can make total cost less predictable for teams that start with basic calling and later expand requirements. Some organizations may need separate Zoom products for adjacent use cases (for example, contact center or webinar/webcasting). Buyers typically need to validate which features are included per plan in their country.
Regional availability varies
Calling plans, PSTN coverage, emergency calling support, and number availability differ by country and sometimes by locality. Multinational deployments may require a mix of local calling plans, BYOC (bring your own carrier) options, or third-party carriers depending on region. This can increase implementation complexity compared with single-country rollouts. Compliance requirements (such as recording consent and retention) also vary by jurisdiction and must be configured accordingly.
Not a full contact center
Zoom Phone is primarily a business telephony/PBX product rather than a full contact center platform. Organizations needing advanced outbound dialing, workforce management, quality management, or omnichannel routing may require additional products or integrations. Reporting and supervisor tooling may be sufficient for many internal teams but can be limiting for high-volume sales or support operations. Buyers should confirm whether their use case fits PBX calling versus contact-center requirements.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| US & Canada Metered | $10 per user/month | Pay-as-you-go outbound PSTN calling (metered); includes 1 US/Canada number per license, domestic SMS/MMS, multiple-device use, admin portal. |
| US & Canada Unlimited | $15 per user/month | Unlimited domestic calling within US & Canada; includes 1 US/Canada number per license, domestic SMS/MMS, multiple-device use, admin portal; international calling metered. |
| Global Select | $20 per user/month | Flat-rate regional (selected country/territory) unlimited domestic calling in supported countries; international calling metered. |
| Pro Plus (bundle) | Contact sales / billed annually | Bundle: Zoom Phone US & CA Unlimited + Zoom Workplace Pro; billed annually (1–99 users). Price not listed clearly on public pricing pages; contact sales for exact cost. |
| Business Plus (bundle) | Contact sales / billed annually | Bundle: Zoom Phone US & CA Unlimited + Zoom Workplace Business; includes visitor management and extra features (1–250 users). Price not listed clearly on public pricing pages; contact sales for exact cost. |
Additional add-ons (official Zoom sources indicate examples):
- Additional phone numbers: From $5 per number/month (local, toll-free, international premium numbers).
- Toll-free numbers: From $5 per month.
- International Calling add-on: $10 per month (unlimited to select countries/regions).
- Zoom Phone Power Pack: $25 per month (enhanced call queue analytics & historical insights).
Notes: Pricing can vary by country, billing frequency, and seat counts. Exact prices for some bundles and enterprise tiers require contacting Zoom Sales and may be region-dependent.
Seller details
Zoom Video Communications, Inc.
San Jose, CA, USA
2011
Public
https://www.zoom.com/
https://x.com/Zoom
https://www.linkedin.com/company/zoom-video-communications/
