ProProfs Chat
Chatbots software
Live chat software
Conversational intelligence software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if ProProfs Chat and its alternatives fit your requirements.
$19.99 per operator per month
Free TrialFree version
Small
Medium
Large
- Education and training
- Accommodation and food services
- Real estate and property management
What is ProProfs Chat
ProProfs Chat is a live chat and support messaging tool used to communicate with website visitors in real time and manage customer inquiries. It is typically used by small to mid-sized teams for sales and customer support workflows, including routing chats to agents and capturing leads. The product combines a website chat widget with basic automation (such as pre-chat forms and canned responses) and reporting to track chat activity and agent performance.
Website live chat widget
Provides an embeddable chat widget for real-time conversations with site visitors. Supports common agent workflows such as chat assignment, visitor information capture, and chat transcripts. This fits teams that need a straightforward live chat layer without deploying a full contact center platform.
Basic automation and routing
Includes practical automation features such as canned responses, pre-chat forms, and rules to help route or qualify conversations. These capabilities can reduce manual effort for repetitive questions and improve initial triage. It supports lightweight chatbot-style interactions but remains centered on human handoff.
Operational reporting and history
Offers chat history and reporting to review conversations and monitor agent activity. Teams can use transcripts for quality review and coaching. The reporting is oriented toward day-to-day support operations rather than deep revenue attribution.
Limited conversational intelligence depth
The product’s analytics are generally focused on chat operations (volume, response times, transcripts) rather than advanced conversational intelligence. Organizations looking for automated topic extraction, sentiment analysis, or deeper conversation-to-revenue insights may find gaps. This can matter for teams that need structured conversation analytics across channels.
Not a full contact center
ProProfs Chat is primarily designed for web chat and does not position itself as a full omnichannel contact center suite. Companies needing integrated voice, workforce management, and advanced routing across multiple digital channels may require additional systems. This can increase tool sprawl as support complexity grows.
Automation breadth may be constrained
Automation features are suitable for common website chat scenarios but may be less flexible than platforms built around complex bot flows and extensive integrations. If a team needs sophisticated conversation design, extensive API-driven customization, or highly granular routing logic, implementation may require workarounds. Fit is strongest for simpler playbooks and smaller teams.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free (Single Operator) | $0.00 — Forever | Single operator; includes all premium features; unlimited domains; unlimited chat history; supervisor control; ratings & surveys; basic chatbot (conversation limits apply). |
| Team (2+ operators) | $19.99 per operator/month (annual billing shown on site) | All features; for 2+ operators; dedicated onboarding & 24/7 support with Team plan; add-ons available: AI Chat Automation ($450/year for 2,500 interactions/month), White Label ($300/year), SDK package ($99.99/year). |
| Enterprise (5+ operators / Custom) | Custom pricing — Contact sales | For 5+ operators and enterprise needs; dedicated onboarding/success manager and custom terms; contact sales for pricing. |
Seller details
ProProfs
Santa Monica, CA, USA
2005
Private
https://www.proprofs.com/
https://x.com/proprofs
https://www.linkedin.com/company/proprofs/
