ProProfs Knowledge Base Software
Knowledge base software
Customer self-service software
Contact center knowledge base software
Help authoring tools (HAT)
Knowledge management software
IT documentation software
Call & contact center software
AI knowledge base tools
AI knowledge management tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$49 per author per month
Free TrialFree version
Small
Medium
Large
- Retail and wholesale
- Professional services (engineering, legal, consulting, etc.)
- Public sector and nonprofit organizations
What is ProProfs Knowledge Base Software
ProProfs Knowledge Base Software is a cloud-based tool for creating, organizing, and publishing internal and external knowledge bases. It supports customer self-service portals and internal team documentation for support, product, and IT teams. The product focuses on browser-based authoring with templates, access controls, and search to help users find answers quickly. It is typically used to reduce repetitive support questions and standardize documentation across teams.
Fast web-based authoring
The product provides a browser-based editor and pre-built structures that reduce the effort required to publish articles. Teams can create public help centers or private internal wikis without deploying separate infrastructure. This fits organizations that want a dedicated knowledge base tool rather than a broader work management suite. It also supports common documentation workflows such as drafting, reviewing, and publishing.
Self-service portal features
ProProfs supports publishing a searchable knowledge base intended for customer self-service. It includes categorization and navigation options that help structure FAQs, how-to articles, and troubleshooting content. These capabilities align with support organizations that want to deflect tickets by improving answer findability. It can be used alongside existing ticketing or contact workflows as a front-end knowledge destination.
Access and content controls
The product includes permissions and visibility settings to separate internal documentation from public-facing content. This helps teams manage role-based access for agents, employees, and customers. It also supports maintaining a single source of truth while controlling what different audiences can view. These controls are important for IT and support documentation that includes sensitive operational details.
Limited contact center depth
Although it can support agent knowledge use cases, it is not a full call & contact center platform. Organizations needing native telephony, omnichannel routing, workforce management, or advanced agent desktop capabilities typically require separate systems. Knowledge base integration into agent workflows may depend on external tools and configuration. This can add complexity for contact centers seeking an all-in-one environment.
Not a full KM suite
The product centers on article-based documentation rather than broad knowledge management capabilities such as enterprise-wide expertise location, complex taxonomy governance, or deep intranet/community functions. Companies looking for a unified digital workplace or social knowledge sharing may find it narrower in scope. Advanced KM analytics and governance features may be less extensive than specialized KM platforms. As a result, it may be best positioned as a documentation and self-service layer.
Integrations vary by stack
Fit with existing ITSM, CRM, and support tooling depends on available integrations and APIs. If required connectors are not available out of the box, teams may need workarounds or custom integration effort. This can affect time-to-value for organizations with complex toolchains. Buyers should validate integration requirements (SSO, ticketing, chat widgets, and analytics) during evaluation.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0.00 — Free forever (1 author; up to 25 pages) | 25 pages forever; includes core features (homepage builder, templates, mobile-friendly, revision history, version control, advanced editor, conditional content, reports & analytics, help widget). Source: Official pricing page. |
| Essentials | $49 per author/month (billed annually — $588/year) | Public Help Center; Max 1 Author and up to 300 pages; includes AI Assistant, AI Search, Unlimited Public Views, Unlimited Knowledge Base, API/HTML/CSS editor, import/export, SEO, reports. (Annual billing shown; monthly option available at a higher rate on site). |
| Business | $79 per author/month (billed annually — $948/year) | Public & Private Knowledge Bases; Max 5 Authors and up to 500 pages; adds unlimited private sites, unlimited private viewers, workflow, users & groups, RBAC, conditional content, multi-branding, single sourcing & page sync. |
| Enterprise | Starts at $199.99 per author/month (annual plans only — $2399.88 billed annually) | Custom author & page limits; unlimited admins/groups/viewers; integrations, API/callbacks/webhooks, SAML/SSO, advanced reports, enterprise security, dedicated onboarding & support; contact sales for pricing. |
Notes: Custom domain & white-labeling is available as an add-on for $300/year (to remove "Powered by ProProfs"). The site also advertises a 15-day free trial (no credit card required) and a 15-day money-back guarantee. All information taken from ProProfs Knowledge Base official pricing page.
Seller details
ProProfs
Santa Monica, CA, USA
2005
Private
https://www.proprofs.com/
https://x.com/proprofs
https://www.linkedin.com/company/proprofs/
