ProProfs Net Promoter Score
Survey software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if ProProfs Net Promoter Score and its alternatives fit your requirements.
$19.99 per month
Free TrialFree version
Small
Medium
Large
- Accommodation and food services
- Information technology and software
- Real estate and property management
What is ProProfs Net Promoter Score
ProProfs Net Promoter Score is a survey tool focused on collecting and tracking Net Promoter Score (NPS) feedback from customers, employees, or users. It supports creating NPS surveys, distributing them via common channels, and reviewing results to monitor loyalty trends over time. The product is typically used by customer experience, support, and product teams that want a lightweight way to run NPS programs without deploying a broader research platform. It sits within the ProProfs suite, which can be relevant for teams already using other ProProfs tools.
Purpose-built NPS workflows
The product centers on the standard NPS question format and associated follow-up feedback collection. This focus can reduce setup time compared with more general survey builders when the primary goal is NPS tracking. It also helps standardize how teams collect promoter/passive/detractor feedback across touchpoints.
Multiple distribution options
ProProfs NPS supports sending surveys through common digital channels used for customer outreach. This enables teams to run transactional or periodic NPS collection without building custom delivery mechanisms. For smaller programs, this can be sufficient to reach respondents where they already interact with the business.
Part of ProProfs suite
As a ProProfs product, it can fit organizations that prefer a single vendor for adjacent tools (e.g., training, knowledge base, quizzes, or general surveys). This can simplify vendor management and user administration for teams already standardized on ProProfs. It may also reduce the need to integrate multiple point solutions for basic feedback collection.
Limited advanced research features
Compared with full research and insights platforms, an NPS-focused tool typically offers fewer capabilities for complex study design, advanced sampling, and sophisticated analytics. Teams needing conjoint, panel management, or deep statistical tooling may outgrow it. Organizations running multi-method research programs may need additional software alongside it.
Integration depth may vary
While survey distribution is straightforward, the depth of integrations into CRMs, data warehouses, and customer data platforms may be more limited than in enterprise survey ecosystems. This can increase manual work to operationalize feedback (e.g., routing detractor alerts, syncing attributes, or closing the loop at scale). Buyers should validate available native integrations and API coverage for their stack.
NPS-centric reporting constraints
NPS reporting is useful for loyalty tracking but can be restrictive when teams want broader experience measurement (CSAT, CES, multi-question diagnostics, and journey analytics). If stakeholders expect a single system for many survey types and dashboards, the product may require complementary tools. This can lead to fragmented reporting across teams.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0.00 — 50 responses (forever free); includes 500 email sends | Unlimited surveys, unlimited admins & creators, NPS surveys, 100+ templates, 20+ question types, basic reporting & branding |
| Essentials | $19.99 per month (billed annually at $239.88); (displayed crossed price: |
1000 email sends/month, Unlimited responses, Unlimited forms & surveys, Unlimited admins/creators, AI survey help, high-delivery emails, reporting & branding |
| Business (Most popular) | $49.99 per month (billed annually at $599.88); (displayed crossed price: |
5000 email sends/month & 100k pageviews/month, Advanced surveys (NPS, CES), Website intercepts & Nudges™, Feedback button & sidebar form, CSAT/CES support, mobile nudges, targeting, data export, basic integrations |
| Enterprise | Starts at $149.99 (annual plans only); $1798.88 billed annually | Large-scale surveys, custom pageviews & email sends, Unlimited responses/domains/pageviews/users, Sentiment analysis (IBM Watson), In-app SDK, NPS Nudges™, Report & Design APIs, advanced targeting & integrations; Contact sales for custom limits |
Seller details
ProProfs
Santa Monica, CA, USA
2005
Private
https://www.proprofs.com/
https://x.com/proprofs
https://www.linkedin.com/company/proprofs/
