ProProfs Survey Maker
Online form builder software
Enterprise feedback management software
Survey software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$19.99 per 100 responses per month
Free Trial unavailable
Free version
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Medium
Large
- Education and training
- Accommodation and food services
- Arts, entertainment, and recreation
What is ProProfs Survey Maker
ProProfs Survey Maker is a web-based survey and questionnaire tool used to collect feedback from customers, employees, students, and website visitors. It supports building surveys with templates and common question types, distributing them via links, email, and embeds, and reviewing results through reports and exports. The product is typically used by small to mid-sized teams that need a general-purpose survey tool as part of broader training, knowledge base, and support workflows offered by the same vendor.
Template-driven survey creation
The product provides pre-built templates and a guided builder to create common survey types such as customer satisfaction, employee engagement, and course evaluations. This reduces setup time for teams that do not have dedicated research or CX operations staff. It also supports standard question formats (e.g., multiple choice, rating scales, open text) that cover most general feedback use cases.
Multiple distribution options
Surveys can be shared through a public link, embedded on a website, or distributed through email workflows supported by the platform. This helps teams collect feedback across different touchpoints without building custom web forms. Basic controls such as branding elements and share settings support common deployment scenarios.
Reporting and data export
The tool includes built-in reporting views to review responses and summarize results. It also supports exporting response data for analysis in external tools, which is important when teams need to combine survey results with other business data. For many SMB use cases, the included reporting is sufficient without requiring a separate analytics stack.
Limited enterprise feedback governance
Organizations running large-scale feedback programs often require advanced governance features such as granular role-based access, audit trails, and standardized survey lifecycle controls. ProProfs Survey Maker is positioned as a general-purpose survey tool, so these enterprise feedback management capabilities may be less comprehensive than specialized platforms. This can create gaps for regulated environments or multi-department programs with strict data controls.
Advanced analytics may be basic
While the product provides standard reports, complex analysis needs—such as sophisticated segmentation, statistical testing, and advanced text analytics—may require exporting data to external BI or analytics tools. Teams that need deep closed-loop feedback workflows and multi-source analytics may find the native reporting limiting. This increases reliance on manual processes for higher-maturity research programs.
Integration depth varies by stack
Survey tools are often evaluated on how well they connect to CRM, marketing automation, and help desk systems for triggering surveys and syncing attributes. Depending on the systems in use, ProProfs Survey Maker may require workarounds (exports, middleware, or manual imports) to achieve tight operational integration. This can slow down automation use cases like event-based surveying and contact-level reporting.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0.00 — Forever free (up to 50 responses; includes 500 email sends) | All premium features included; unlimited surveys & questions; 100+ templates; 20+ question types; basic branding & reports. |
| Essentials | $19.99 per 100 responses/month — $239.88 billed annually (site also displays $19.99 per month on pricing page) | Includes unlimited forms & surveys, unlimited ready-to-use questions, unlimited admins/creators, AI survey creation, high-delivery emails, reporting & analytics. (Pricing page shows 1,000 email sends/month for Essentials.) |
| Business | $49.99 per month — $599.88 billed annually | Business tier includes unlimited responses, Nudge™ (in‑app/website intercept) surveys, feedback button & sidebar forms, CSAT/CES/NPS metrics, targeting, 5,000 email sends/month & 100k pageviews/month. |
| Enterprise | Starts at $149.99 per month (annual plans only — $1,798.88 billed annually) | Enterprise adds unlimited domains, unlimited pageviews & users, IBM Watson sentiment analysis, in‑app SDK, APIs, advanced targeting, SSO/SAML, advanced integrations, enterprise security, dedicated support. |
Notes: Add-on: White Label package available for $300/year. 15-day money-back guarantee is stated on the official pricing FAQ.
Seller details
ProProfs
Santa Monica, CA, USA
2005
Private
https://www.proprofs.com/
https://x.com/proprofs
https://www.linkedin.com/company/proprofs/
