Zoho Survey
Survey software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Zoho Survey
Zoho Survey is a web-based survey software product used to design, distribute, and analyze surveys for customer feedback, employee engagement, market research, and event feedback. It supports multiple question types, survey logic, and reporting dashboards, and it can be used by small businesses through larger organizations that need routine survey workflows. The product differentiates through tight integration options within the broader Zoho application ecosystem and common business tools, plus configurable branding and multilingual surveys.
Broad question and logic options
Zoho Survey provides a range of question types and supports conditional logic to tailor question paths based on responses. It includes features such as page logic, skip logic, and piping to reuse prior answers in later questions. These capabilities cover many standard feedback and research survey designs without requiring custom development.
Integrations with Zoho ecosystem
Zoho Survey integrates with other Zoho applications, which can streamline workflows such as syncing contacts, associating responses with CRM records, or triggering follow-up actions. It also supports integrations and data export options for use in external reporting or operational systems. This is useful for teams already standardizing on Zoho for sales, support, or marketing operations.
Built-in reporting and exports
The product includes dashboards and summary reporting to review response trends and question-level results. It supports exporting survey data for further analysis in spreadsheets or BI tools. This helps teams move from collection to analysis without needing a separate analytics product for basic reporting.
Advanced research tooling limited
Zoho Survey is oriented toward general-purpose surveys rather than specialized market research operations. Organizations needing advanced methodologies (e.g., complex conjoint, automated sampling management, or sophisticated statistical testing workflows) may find gaps. In those cases, teams often rely on external research platforms or custom analysis processes.
Analytics depth depends on exports
While built-in reporting covers common needs, deeper analysis typically requires exporting data to external tools. Users who need highly customizable dashboards, advanced segmentation, or automated insight generation may need additional tooling. This can add steps for research-heavy teams with frequent ad hoc analysis requirements.
Complex surveys require setup effort
Surveys with extensive branching, multiple languages, and strict branding requirements can take time to configure and test. Maintaining consistency across versions and channels may require careful governance and templates. This is a common operational overhead for teams running many concurrent surveys.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | Price not available in accessible official page content | Unlimited surveys (3 active), 10 questions/survey, 100 responses/survey, 250+ templates, survey builder in 26 languages, basic export and security features. Source: Zoho Survey pricing page. |
| Basic | Price not available in accessible official page content | Includes Free features + 12,000 responses/year, unlimited questions, question randomization, email distribution, full survey design customization, integrations (Eventbrite, Slack, Shopify, Zendesk). Source: Zoho Survey pricing page. |
| Plus | Price not available in accessible official page content | Includes Basic features + 3,000 responses/month (monthly) / unlimited responses on annual plan, advanced reporting, offline collection, purchase responses, SMS distribution, Zoho Sheet integration. Source: Zoho Survey pricing page. |
| Pro | Price not available in accessible official page content | Includes Plus features + multilingual surveys/reports, piping logic, custom variables, white-label surveys, SPSS export, Zoho CRM/Google Sheets/Tableau integrations, unlimited responses on annual plans. Source: Zoho Survey pricing page. |
| Enterprise | Price not available in accessible official page content | Includes Pro features + 3 users (base), user management, department creation, SSO, audit logs, premium support, personalized onboarding, 7-day Enterprise trial (no credit card). Source: Zoho Survey pricing page. |
Seller details
Zoho Corporation
Chennai, Tamil Nadu, India
1996
Private
https://www.zoho.com/
https://x.com/zoho
https://www.linkedin.com/company/zoho/
