Grasshopper
VoIP providers
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$14 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Accommodation and food services
- Construction
- Real estate and property management
What is Grasshopper
Grasshopper is a cloud-based virtual phone system that provides business calling and texting using local, toll-free, or vanity numbers. It targets small businesses and solo professionals that want a separate business number without deploying a full PBX or contact center platform. The service routes calls to existing mobile or landline phones and includes features such as extensions, voicemail, and basic call handling. It is positioned for straightforward inbound/outbound calling rather than advanced call center operations.
Simple virtual number setup
Grasshopper focuses on quickly provisioning business numbers and routing calls to existing devices. This reduces the need for new hardware or complex telephony configuration. It fits teams that want a business identity and basic call management without a full unified communications deployment.
Core call handling features
The product includes common small-business phone features such as extensions, call forwarding, voicemail, and greetings. These capabilities support separating personal and business calls and handling basic after-hours workflows. For many small teams, this covers day-to-day needs without additional telephony tools.
Mobile-friendly usage model
Grasshopper is designed to be used from smartphones and existing phone lines, which supports distributed or on-the-go work. Users can place and receive business calls without exposing personal numbers. This approach can be easier to adopt than systems that require dedicated desk phones or heavier admin setup.
Basic reporting and admin controls
Reporting tends to focus on foundational call activity rather than granular operational metrics. Administrative controls and policy features may be less extensive than platforms designed for larger teams. Companies with compliance, auditing, or multi-site administration needs may find the controls insufficient.
Limited contact center capabilities
Grasshopper is not built for advanced call center workflows such as sophisticated queue management, workforce tools, or deep analytics. Organizations that need high-volume outbound dialing, complex routing logic, or performance dashboards may outgrow it. In those cases, a more contact-center-oriented platform is typically required.
Fewer native CRM integrations
Compared with more sales-dialer-focused and UCaaS platforms, Grasshopper generally offers a narrower set of native integrations and automation options. This can increase reliance on manual processes for logging calls, syncing contacts, or triggering workflows. Integration requirements should be validated for the specific CRM and helpdesk stack in use.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| True Solo | $14 per month (billed annually) — $168/year; $18 per month (billed monthly) | 1 user, 1 phone number, 1 extension; unlimited domestic calling and texting; voicemail transcription. |
| Solo Plus | $25 per month (billed annually) — $300/year; $32 per month (billed monthly) | Unlimited users, 1 phone number, 3 extensions; unlimited domestic calling and texting; shared SMS inbox. |
| Small Business | $55 per month (billed annually) — $660/year; $70 per month (billed monthly) | Unlimited users, 4 phone numbers, unlimited extensions; unlimited domestic calling and texting; advanced call routing. |
Seller details
GoTo Group, Inc.
Boston, MA, USA
2003
Private
https://www.goto.com/
https://x.com/goto
https://www.linkedin.com/company/goto/
